Team Leader – Operations – Noida

Are you a natural leader? Do you have at least two years of experience as a TL or in a similar role in a BPO?  Do you want to make a mark in the customer service industry? Join us. Fusion CX is seeking a dedicated Team Leader for the Operations team in Noida. If you have a passion for leadership and possess excellent team management skills with a background in the BPO industry, this is the perfect opportunity for you. Join us in driving operational excellence and achieving our service goals as Team Leader operations in Noida.

Job Description:

Key responsibilities of the Team Leader Operations role in Noida

• Manage a team of approximately 20 members.
• Be approachable and supportive towards the team and must be an excellent motivator to drive the team to meet their targets successfully.
• Handling attrition and absenteeism management.
• Prepare schedules for the team and ensure attendance is marked by the end of the day.
• Ensure compliance with login, logout, and scheduled breaks of agents.
• Work closely with team members to resolve customer problems.
• Act as a point of contact for resolving customer escalations, inquiries, and complaints from both external and internal customers as a Team Leader (Operations) in Noida.
• Manage day-to-day operations with the team to meet required service levels, quality, and productivity.
• Maintain SLA targets monthly to achieve desired KPIs, including absenteeism and attrition within the team.
• Ensure all company policies and procedures are implemented consistently and fairly.

Job Requirements:

Essential educational qualifications, experience, and attributes of a successful Team Leader for the Operations team in Noida:

• Any graduate.
• Minimum 2 years of experience in a similar role.
• Experience in voice and non-voice processes.
• Strong background in the BPO industry.
• Need an immediate joiner.
• Willingness to work in rotational shifts.

Why Join Fusion CX in Noida:

At Fusion CX, we foster a culture of innovation, growth, and collaboration. So, here, you will be part of a workplace that encourages creativity and offers ongoing training and development opportunities to advance your career. Work alongside talented professionals passionate about delivering exceptional results and supporting each other’s success. Contribute to a team dedicated to making a difference in the lives of our clients and their customers. If you are ready to take your career to the next level in a dynamic and rewarding environment, Fusion CX is the place for you. Apply now and join us as a Team Leader – Operations in Noida to help shape the future of customer experience solutions!