Customer Service Associate – E-commerce Operations Support – Inbound – Kalyani, India

Looking for Customer Service Associate jobs in Kalyani? Fusion CX is hiring Customer Service Associates for e-commerce operations support. This opportunity is suited to candidates with strong analytical and logical reasoning skills, familiarity with MS Office or Google Workspace, and an interest in understanding and resolving supplier and vendor concerns. If you have completed Class XII and are looking for e-commerce jobs or customer service jobs in Kalyani, explore this opportunity.

Job Descriptions:

About the Role

As a Customer Service Associate, you will support e-commerce operations by reviewing and understanding concerns raised by suppliers and vendors. You will use analytical and logical reasoning skills to assess problem statements, quantify issues based on available information, and propose appropriate solutions.

The role requires familiarity with spreadsheets and document management tools, attention to detail, and a structured approach to problem-solving. Previous e-commerce experience or knowledge of e-commerce operations will be an added advantage.

Key Responsibilities

• Review and understand problem statements and concerns raised by suppliers and vendors.
• Analyze available information to identify issues and quantify problem statements where possible.
• Apply logical reasoning to assess supplier and vendor concerns and propose appropriate solutions.
• Use MS Office and Google Workspace tools, including spreadsheets and documents, to work with operational information.
• Maintain accuracy when reviewing, organizing, and documenting information.
• Apply a structured and solution-oriented approach to assigned tasks.

Job Requirements:

• Minimum educational qualification: Class XII (Higher Secondary) completed.
• Hands-on experience with MS Office and Google Workspace tools, including spreadsheets and documents.
• Strong analytical and logical reasoning skills.
• Ability to understand and quantify problem statements raised by suppliers and vendors.
• Ability to assess issues and propose suitable solutions.
• Knowledge of e-commerce operations or previous e-commerce experience is an advantage.
• Willingness to work from the office.

Key Competencies

• Analytical thinking and logical reasoning.
• Problem assessment and solution-oriented approach.
• Attention to detail and accuracy.
• Spreadsheet and document management skills.
• Ability to interpret information and identify inconsistencies.
• Structured thinking and effective problem-solving.

Preferred Qualifications

• Previous experience or knowledge of e-commerce operations.
• Familiarity with MS Office and Google Workspace tools.

Why Join Fusion CX?

Join a global CX company where you can apply your analytical and problem-solving skills while contributing to e-commerce support operations.

What You Will Gain

• Exposure to e-commerce operations and supplier or vendor support.
• Opportunities to strengthen analytical and logical reasoning skills.
• Practical experience working with spreadsheets, documentation, and operational information.

Job Location & Work Details

• Location: Kalyani, West Bengal, India
• Work Mode: Work From Office (WFO)

Apply Today

Explore Customer Service Associate jobs in Kalyani with Fusion CX. If you have completed Class XII, are comfortable working with spreadsheets and documents, and have strong analytical skills, apply today for the Customer Service Associate – E-commerce Operations Support position. Explore opportunities in e-commerce operations and customer support jobs in Kalyani.