Customer Service Associate – Telecom Order Support – Bangalore

Looking for customer service jobs in Bangalore or telecom customer support jobs in Bangalore? Fusion CX is hiring Customer Service Associates to support US customers with telecommunications orders, service requests, scheduling, and order status inquiries. If you have strong English communication skills, enjoy resolving customer queries, and can manage phone, email, and chat interactions professionally, this opportunity offers a chance to build your career in telecom customer service and order management.

Job Descriptions:

About the Role

As a Customer Service Associate – Telecom Order Support at Fusion CX, you will be a primary point of contact for US customers seeking assistance with service orders, scheduling, order status, and related account inquiries. You will handle inbound and outbound calls, monitor email and chat requests, identify order-related issues, and coordinate with the appropriate internal teams to ensure timely and complete resolutions.

You will also investigate order delays, identify the teams responsible for resolving specific issues, and manage customer cases through to resolution while following established policies and service standards.

Key Responsibilities

• Handle inbound calls and make outbound calls to assist customers with order-related questions, service requests, scheduling, and status inquiries.
• Monitor email and chat inquiries and provide timely, accurate responses.
• Conduct initial triage of incoming requests, gather relevant information, and identify the appropriate resolution or support team.
• Manage transactional customer inquiries related to order services, scheduling, account details, and order status.
• Identify and summarize the reasons for order delays or service-related inquiries and determine the appropriate solution owner.
• Work with urgency and within established policies to resolve order constraints that may delay customer order delivery.
• Manage customer cases from initial contact through resolution, ensuring that issues are fully addressed.
• Route cases and inquiries beyond Tier 1 support responsibilities to the appropriate higher-level support teams.
• Coordinate with internal departments and client teams when required to resolve customer issues.
• Share customer feedback and recurring issues with product, service delivery, technology, and operations teams.
• Work toward established key performance indicators (KPIs), quality standards, and service objectives.

Job Requirements:

• Education: Graduation.
• Experience: 0–2 years of call center or customer service experience. Previous telecom experience is preferred.
• English Proficiency: Strong spoken and written English communication skills.
• Ability to communicate professionally with US customers over the phone, email, and online chat.
• Strong active listening skills and the ability to gather relevant customer and order information.
• Ability to build rapport and respond to customers with patience, empathy, and professionalism, including in difficult situations.
• Good problem-solving skills and the ability to conduct initial triage of customer requests.
• Demonstrated computer skills and the ability to work effectively with Microsoft products.
• Ability to manage multiple customer inquiries and work toward performance and quality targets.
• Willingness to work US shifts.

Key Competencies

• Customer service and relationship management
• Telecom order and service inquiry support
• Initial issue assessment and request triage
• Order status and scheduling coordination
• Written and verbal communication
• Problem-solving and end-to-end issue resolution
• Customer empathy and conflict management
• Multichannel customer support
• Team coordination and performance orientation

Why Join Fusion CX?

• Be part of a global CX company with a presence across 14+ countries, 50+ centres, and a workforce of 20,000 employees.
• Collaborate with colleagues and teams across international locations.
• Receive on-the-job training and a structured nesting period to support your transition into the role.
• Work in an office-centric environment that encourages collaboration, innovation, and team connections.
• Access learning and career development opportunities at different stages of your professional journey.
• Benefit from a comprehensive employee benefits package.

What You Will Gain

• Experience supporting US customers in the telecommunications sector.
• Exposure to order management, service scheduling, and customer case resolution.
• Opportunities to strengthen multichannel communication, problem-solving, and customer relationship skills.

Work Details

• Work Location: Bangalore, Karnataka, India.
• Work Mode: Work From Office (WFO).
• Shift: US shift.

Apply Today

Ready to explore customer service jobs in Bangalore? Apply for the Customer Service Associate – Telecom Order Support position at Fusion CX and develop your skills in customer communication, order management, and service resolution. If you’re searching for telecom jobs in Bangalore, US voice process jobs, international customer support jobs, or customer service associate jobs, and have strong English communication skills, we encourage you to apply.

Job Location: Bangalore, Karnataka, India