Customer Service Associate – Telecom Order Support – Bangalore, India

Fusion CX is hiring a customer-focused Customer Service Associate – Telecom Order Support in Bangalore for a fast-paced customer operations environment supporting US customers. If you are searching for jobs in Bangalore, customer service jobs in Bangalore, or telecom BPO jobs in Bangalore, this opportunity offers hands-on experience in customer support, order management, and service coordination within a global support environment.

This role is ideal for candidates with strong English communication skills, problem-solving abilities, and the confidence to support customers across calls, emails, and chat channels. You will help resolve customer order inquiries, manage service requests, and support operational workflows while ensuring a high-quality customer experience.

Job Description:

About the Role

As a Customer Service Associate – Telecom Order Support, you will handle customer inquiries related to orders, scheduling, and service requests while coordinating with internal teams for timely resolution. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a US shift environment.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally across calls, emails, and chat
• Conduct initial triage of customer requests, order inquiries, and service-related concerns
• Assist customers with order status updates, scheduling inquiries, and account-related questions
• Monitor and respond to email and chat inquiries within defined timelines
• Coordinate with internal and client teams to resolve service delivery concerns and order delays
• Identify and summarize causes of customer order issues and escalate cases when required
• Ensure end-to-end follow-up and resolution management for customer concerns
• Route customer cases to higher support tiers when issues fall outside Tier 1 scope
• Work within defined quality standards, KPIs, and operational compliance requirements
• Support feedback and communication between customer operations and internal support teams

Job Requirements:

Qualifications:

• 0–2 years of customer service or call center experience preferred (telecom experience is an advantage)
• Strong verbal and written English communication skills
• Comfortable supporting US customers across phone, email, and chat channels
• Strong listening, problem-solving, and customer handling abilities
• Ability to remain calm and professional in challenging customer situations
• Basic computer proficiency, including Microsoft Office applications
• Ability to multitask and manage transactional support queues efficiently
• Willingness to work in the US shifts in a Work From Office (WFO) environment

Why Join Fusion CX?

Build your career in telecom customer support while working in a fast-growing global customer experience environment.

• Work in a high-demand customer service job in Bangalore, supporting international customers
• Gain experience in telecom support, order management, and service delivery operations
• Build communication, customer handling, and operational coordination skills
• Be part of a collaborative workplace focused on learning and career growth
• Work closely with global teams in a fast-paced support environment
• Explore long-term career opportunities in telecom operations and customer support

This job vacancy in Bangalore is ideal for candidates searching for customer service jobs in Bangalore, telecom jobs in Bangalore, BPO jobs in Bangalore, US shift jobs in Bangalore, or voice process jobs in Bangalore. If you are looking to grow your career in customer operations and telecom support, this role offers the right platform for development and long-term growth.