Field Executive – Collections – Mumbai, Maharashtra, India

Looking for Field Executive jobs in Mumbai? Fusion CX is hiring a Field Executive – Collections to manage customer visits, follow up on overdue payments, and support timely payment collection across assigned routes. This opportunity is suited to candidates with strong communication, negotiation, and customer-handling skills who can manage field collection activities while maintaining accurate records and professional customer relationships.

Job Description

About the Role

As a Field Executive – Collections, you will manage customer visits and payment follow-ups according to assigned route plans. Your role will involve communicating with customers about pending payments, securing payment commitments, maintaining collection records, and coordinating with internal teams to address issues affecting payment recovery.

You will also help ensure that all collection activities follow company procedures, ethical practices, and applicable legal requirements.

Roles and Responsibilities

• Visit customers according to assigned route plans to collect overdue payments and follow up on pending invoices.
• Communicate with customers, understand reasons for payment delays, and negotiate payment commitments.
• Manage daily, weekly, and monthly collection targets.
• Issue payment receipts and ensure collected funds are deposited within the prescribed timelines and according to company procedures.
• Update collection status, customer interactions, payment commitments, and follow-up details in the collection system or mobile application.
• Verify customer information and identify discrepancies or reasons affecting payment collection.
• Escalate disputed, high-value, or difficult accounts to the Collection Supervisor for further action.
• Coordinate with Sales, Finance, and Customer Service teams to resolve billing or service-related issues affecting collections.
• Maintain accurate documentation of customer visits, payments received, and follow-up activities.
• Follow company policies, ethical collection practices, and applicable legal regulations.
• Safeguard company assets, documents, and confidential customer information.

Job Requirements

• Education: Class XII or equivalent.
• Strong verbal communication and customer-handling skills.
• Ability to communicate with customers professionally and negotiate payment commitments.
• Good follow-up, coordination, and problem-solving skills.
• Ability to manage assigned routes and collection targets.
• Accuracy in maintaining customer records, payment details, and visit reports.
• Willingness to work in a field-based role and visit customers as per assigned routes.

Key Competencies

• Customer communication and relationship management
• Negotiation and payment follow-up
• Field collections and route management
• Target and time management
• Problem-solving and issue escalation
• Recordkeeping and documentation
• Professionalism, integrity, and confidentiality

Job Location & Work Details

• Job Title: Field Executive – Collections
• Location: Mumbai, Maharashtra, India
• Work Mode: Work From Office (WFO)

Why Join Fusion CX?

Join Fusion CX and contribute to customer-focused operations where professionalism, accountability, and service quality matter. Build practical experience in field operations, customer engagement, and collections while working with cross-functional teams.

Apply Today

Explore Field Executive jobs in Mumbai with Fusion CX. If you have strong customer communication skills, can manage field visits, and are comfortable handling payment follow-ups and collection targets, apply today for the Field Executive – Collections position in Mumbai, Maharashtra.

Discover more customer service and field operations career opportunities at Fusion CX.