Customer Service Associate – Beauty & Lifestyle Customer Support – Siliguri, India

Are you looking for customer service jobs in Siliguri, customer support jobs, call center jobs in Siliguri, or opportunities with a leading beauty and lifestyle e-commerce brand? Fusion CX is hiring Customer Service Associates to support customers across one of India’s fastest-growing beauty and lifestyle platforms.

Whether you’re a fresher starting your career or a customer service professional looking for your next opportunity, this role offers the chance to develop valuable customer support, communication, and digital service skills while working in a dynamic customer-focused environment. If you enjoy helping customers and delivering exceptional service experiences, this opportunity is for you. Immediate Joiners Preferred.

Job Description:

About the Role

As a Customer Service Associate, you will serve as the first point of contact for customers, assisting them with inquiries, order-related concerns, account support, and service requests. You will provide professional, timely, and accurate support while ensuring a positive customer experience across every interaction. Success in this role requires strong communication skills, attention to detail, system navigation abilities, and a customer-first mindset.

Key Responsibilities

• Handle customer inquiries and support requests professionally and efficiently.
• Deliver accurate information and assistance based on customer requirements.
• Provide a seamless customer experience while adhering to quality standards.
• Navigate multiple systems and applications while managing customer interactions.
• Maintain accurate records of customer communications and resolutions.
• Follow established operational processes and service guidelines.
• Demonstrate strong written and verbal communication skills during customer interactions.
• Ensure customer concerns are addressed promptly and effectively.

Job Requirements

Education

• Minimum Qualification: XII Pass

Experience

• Candidates with 1–2 years of relevant customer service or customer support experience are preferred.
• Freshers are welcome to apply.

Language & Communication Skills

• Ability to understand and communicate effectively in both Hindi and English.
• Strong verbal and written communication skills.
• English competency equivalent to Versant Level 3–4 preferred.

Typing & Written Communication

• Minimum typing speed of 40 words per minute with high accuracy.
• Written communication proficiency equivalent to CEFR Level B1.
• Strong grammar, sentence construction, and written communication skills.

Technical Skills

• Working knowledge of:
  • Internet and web-based applications
  • Mobile applications
  • System navigation
  • MS Excel
  • MS Word
• Comfortable using CRM, telephony, and contact center applications.

Work Details

• Location: Siliguri, India
• Work Mode: Work From Office (WFO)

Why Join Fusion CX?

Be part of a customer-first culture where learning, growth, and career development go hand in hand.

• Work with a leading beauty and lifestyle e-commerce support program.
• Build valuable customer service and customer experience skills.
• Gain exposure to digital commerce and customer support operations.
• Learn from experienced professionals in a collaborative work environment.
• Explore long-term career opportunities across customer support, quality, training, and operations functions.
• Join an organization that values people, performance, and professional growth.

If you’re searching for customer service jobs in Siliguri, customer support jobs in Siliguri, call center jobs in Siliguri, e-commerce customer service jobs, jobs in Siliguri for freshers, or customer care executive jobs, apply today and start your career journey with Fusion CX.