Customer Service Representative – Healthcare – Chennai

Become a change maker and create a real impact! We are inviting dynamic and compassionate individuals with a passion for healthcare to join our team at Fusion CX Chennai as Customer Service Representatives for a leading player in the healthcare industry. If you possess a bachelor’s degree, are proficient in English and Telegu, Kannada, Tamil, or Malayalam, and love helping people, join our Chennai team as a customer service. This role involves acting as a healthcare coach, offering guidance, counseling, and support to patients with empathy. We are offering an opportunity to learn and grow with a global CX service provider and experienced professionals in the customer service industry. Multiple positions are open – apply now!

Job Description:

As a Customer Service Representative in the healthcare sector, you will:

• Communicate with patients suffering from various ailments post-discharge to understand their health status and counsel them.
• Monitor patients to evaluate the progress of the treatment and maintain records of the progress.
• Engage with patients to understand their medical needs and effectively channel them to the hospitals.
• Handle patient queries and provide responses from pre-defined FAQs.
• Counseling patients who have been advised for surgeries on the health outcomes of the Hospitals.
• Collate health records-related data from consenting patients.
• Enroll new patients into the system upon receiving their call.
• Regularly receive feedback from team managers and undergo program-related and on-the-job training regularly.
• Ensure efficient patient data management.

Job Requirements:

An ideal customer service associate or a healthcare coach must possess the following qualifications, skills, and experience to be successful in this role:

Educational Qualification:

A minimum bachelor’s degree in clinical sciences, medicine, or biology is required. Preferred qualifications include degrees in fields such as Paramedics, Clinical Psychology, Physiotherapy, Dietetics, Nutrition, or other closely related areas.

Language Skills:

Knowledge of English along with proficiency in Tamil, Telegu, Kannada, or Malayalam would be mandatory for the candidate. However, knowledge of Hindi will be an additional advantage for the candidate in this customer service representative role.

Experience Required:

A minimum of one year of relevant experience is desired for the role. However, exceptions can be made on a resume-to-resume basis for suitable candidates. Freshers are also encouraged to apply.

Desired skills

• Exceptional clarity in communication. Ability to articulate and talk to the patient clearly without any ambiguity.
• Excellent active Listening skills.
• Passionate about their role and embracing patient care as a priority.
• An adept communicator, ideally well-read, and able to engage patients on various topics.
• In-depth understanding of medical conditions and medical terminologies.

Why Join Fusion CX in Chennai:

Fusion CX leads the way in healthcare experience innovation, providing a platform to transform patients’ lives. Choosing to be part of our team in Chennai as a customer service representative involves the following:

• Integration into a company that champions empathy, patient care, and professional development.
• Access to avenues for pioneering and enriching patient experiences in the healthcare landscape.
• A nurturing work environment that fosters ongoing learning and progress.
• The chance to collaborate with a dedicated team of professionals committed to enhancing healthcare delivery and patient satisfaction.

At Fusion CX, your contributions directly impact patients’ well-being and healthcare providers’ success. If you possess a profound passion for healthcare and customer service and are a professional proficient in Tamil, Telegu, Kannada, and Malayalam, we invite you to apply and join our quest to redefine patient experiences as a Customer Service Representative at Chennai Fusion CX.