Customer Service Associate – E-Commerce Onboarding Support – Howrah, India

If you’re looking for customer service jobs in Howrah that offer stability, guided learning, and a supportive work environment, join Fusion CX in Howrah as a Customer Service Associate – E-Commerce Onboarding Support. This role provides an excellent opportunity to build communication, analytical thinking, and customer support expertise while assisting with supplier and vendor onboarding activities for a leading e-commerce platform. As part of our growing operations in Howrah, West Bengal, you’ll help ensure a smooth onboarding experience through structured support, issue resolution, and occasional follow-up interactions.

Job Description:

About the Role

As a Customer Service Associate – E-Commerce Onboarding Support, you will support suppliers and vendors throughout the onboarding journey by resolving queries, reviewing onboarding-related information, documenting case details accurately, and recommending appropriate solutions. The role primarily involves handling inbound support interactions and conducting occasional outbound follow-ups as needed to facilitate successful onboarding. Success in this role requires strong communication skills, structured reasoning, attention to detail, and the ability to work confidently within an e-commerce support environment.

Key Responsibilities

• Assist suppliers and vendors throughout the onboarding process by addressing queries professionally and efficiently.
• Handle onboarding-related support requests through inbound interactions and occasional outbound follow-ups when required.
• Record onboarding cases and supplier/vendor information accurately in internal systems.
• Analyze and quantify onboarding issues to identify root causes and recommend appropriate resolutions.
• Guide suppliers and vendors through onboarding requirements and process-related queries.
• Maintain high communication standards to connect and build rapport with vendors or suppliers.
• Follow established quality standards, process guidelines, and documentation procedures while delivering a positive onboarding experience.

Job Requirements:

Education

• Higher Secondary (Class XII) or equivalent.

Skills & Competencies

• Strong communication skills in Hindi and English (mandatory); a regional language is a plus.
• Excellent verbal and written communication skills.
• E-commerce experience or knowledge is an advantage.
• Hands-on experience with MS Office, Google Sheets, and Google Documents.
• Strong analytical and logical reasoning with the ability to understand onboarding issues and recommend practical solutions.
• Good attention to detail and documentation accuracy.
• Ability to work independently while delivering a seamless onboarding experience for suppliers and vendors.

Work Details

Work Mode: Work From Office (WFO)

Location: Howrah, West Bengal

Why Join Fusion CX?

Join a workplace where your strengths are recognized, your questions are welcomed, and your growth is supported through continuous learning and real-world experience.

• Develop expertise in supplier and vendor onboarding within the fast-growing e-commerce industry.
• Build strong communication, coordination, and analytical skills through hands-on operational support.
• Gain practical experience managing onboarding workflows and business support processes.
• Work in a collaborative environment that values accuracy, customer experience, and continuous improvement.
• Explore long-term career growth opportunities across Operations, Quality, Training, and Leadership.

If you’re searching for customer service jobs in Howrah, e-commerce jobs in Howrah, vendor onboarding jobs, supplier onboarding jobs, customer support jobs in West Bengal, or operations jobs in Howrah, apply today and build your career with Fusion CX.