Customer Service Trainer – Chat – E-commerce – Howrah

Are you a seasoned trainer looking for a rewarding opportunity? Do training, sharing knowledge, and building teams ignite passion in you? If the answer is yes, we have an exciting opportunity for you. We are searching for an experienced and dedicated Customer Service Trainer to join our team in Howrah. In this role, you will conduct comprehensive training programs for a leading E-Commerce chat process. This job vacancy in Howrah as a trainer demands you to transform customer service representatives or CSRs capable and well-equipped with the skills and knowledge to deliver exceptional service.

Job Description

Key responsibilities of the E-Commerce Customer Service Trainer in Howrah:

  • Conduct end-to-end training programs for new and existing Customer Service CSRs.
  • Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas.
  • Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor.
  • Prepare and design engaging training materials.
  • Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer.
  • Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions.
  • Respond to and resolve issues arising from interactions with operations teams.
  • Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns.
  • Provide floor support as required by the process to ensure smooth operations.
  • Coordinate with various LOBs to prepare for Training Needs Analysis (TNA).
  • Provide feedback and conduct sessions as per the requirements.
  • Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period.

Job Requirements

Essential skills and qualities of E-Commerce Customer Service Trainer in Howrah:

  • Graduate in any field.
  • Minimum of 1-2 years of experience in e-commerce process (documented).
  • Willingness to work 24×7 shifts and 6 days a week, with the flexibility to work varied schedules and shifts.
  • Excellent written, oral, and presentation skills.
  • Proficiency in MS Office products.

Why Join Fusion CX in Howrah:

At Fusion CX, we offer an inclusive and innovative workplace where your growth with a dynamic team, premier clientele, and global organization is committed to excellence. This job vacancy in Howrah offers you a culture of continuous learning and development, a dynamic work environment, and opportunities for professional growth. a Customer Service Trainer in Howrah, you will play a crucial role in shaping the skills and knowledge of our customer service teams. You will work with a leading e-commerce brand and make a significant impact on our team’s success and customer satisfaction. So, apply today and embark on a rewarding journey with Fusion CX.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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