Customer Service Representative – Mumbai

Fusion CX is seeking empathetic, patient, and persuasive individuals to join our vibrant team as Customer Service Representatives in Mumbai. This role is crucial in providing assistance and protection services to our customers, focusing on explaining claim rejections and resolving concerns. If you’re fluent in English and Hindi, possess excellent communication skills, and are passionate about helping others. In that case, we invite you to apply and grow with us in a fast-paced environment.

Job Description

As a Customer Service Representative, you will:

  • Proactively reach out to customers to discuss their policies, answer questions, and address any concerns.
  • Inform customers about claim rejections, explain the reasons sensitively and professionally, and guide them through the resolution process.
  • Provide accurate information on policies, comply with guidelines, and use scripts effectively to meet customer needs.
  • Maintain meticulous records of customer interactions, ensuring data accuracy and compliance with operating procedures.
  • Manage multiple calls and responsibilities efficiently, prioritizing tasks to meet deadlines while maintaining a positive demeanor.
  • Conduct follow-ups as necessary to ensure customer satisfaction and thorough resolution of queries.

Job Requirements

  • Education:
    • Graduates with no prior work experience or undergraduates with a minimum of 6 months of experience post-12th board exams are welcome to apply.
  • Skills:
    • Certification in Versant Level 5.
    • Basic computer literacy and proficiency in MS Office (Word and Excel).
    • Typing speed of 22 WPM with 85% accuracy.
    • Exceptional communication and interpersonal skills.
    • Capability to work both independently and as part of a team.
    • Positive attitude and a strong work ethic.
  • Age criteria: 18 to 38 years.
  • Hiring Process:
    • HR Screening/Filtration.
    • Psychometric test (80% pass rate required).
    • Typing test.
    • Versant test.
    • Operational Interview.

Why Join Fusion CX in Mumbai:

Joining Fusion CX means becoming part of an organization dedicated to making a meaningful impact on people’s lives. Our Customer Service Representatives in Mumbai will play a vital role in assisting and protecting customers, ensuring they receive the support and information they need. We offer:

  • A dynamic work environment where your skills and passion for helping others are valued and nurtured.
  • Opportunities for professional growth and development in the customer service industry.
  • The chance to be part of a fast-growing company and a team committed to excellence and customer satisfaction.

If you’re looking for a fulfilling career where you can genuinely help people and contribute to their well-being, Fusion CX is the place for you. Apply today to start your journey with us.

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