Customer Service Associates – Retail/E-Commerce

Join the dynamic world of retail/eCommerce with Fusion CX in Howrah, where innovation and customer service excellence meet. We are looking for talented individuals fluent in English, Hindi, and Bengali with at least six months of call center experience to take the role of Customer Service Associate for a Retail/E-Commerce brand. Freshers eager to dive into the customer service sector are also welcome to apply.

Job Description

• Deliver outstanding customer support through both inbound and outbound voice calls.
• Address and resolve customer inquiries, concerns, and complaints professionally and efficiently.
• Utilize a thorough understanding of the e-commerce ecosystem to respond to customer queries effectively.
• Adapt swiftly to changes in operational procedures, ensuring tasks are completed with accuracy.
• Work collaboratively with team members to promptly resolve customer issues, enhancing overall satisfaction.

Job Requirements

• A minimum of six months experience in a call center setting is preferred but not mandatory.
• Freshers with a keen interest in customer service and a readiness to learn are strongly encouraged to apply.
• Must be proficient in English, Hindi, and Bengali and communicate effectively in these languages.
• An understanding of the e-commerce ecosystem and the ability to navigate its basic operations.
• Possess excellent problem-solving skills, with the ability to manage various customer situations effectively.

Why Join Fusion CX in Howrah:

Fusion CX offers the unique opportunity to be at the forefront of the retail/e-commerce customer service industry. Our team in Howrah is part of a rapidly growing sector, offering ample professional growth and development opportunities. We value the diversity of our team members and their contributions to our collective success. So, if you’re passionate about providing exceptional customer service and interested in the e-commerce industry, Fusion is the perfect place to build your career. Apply today for the role of Customer Service Associate for a Retail/E-Commerce brand.