Customer Service Associate- Voice – Durgapur – Retail

Our team is expanding, and we invite proactive, tech-savvy individuals to join us as Customer Service Associates (Voice Process) in Durgapur, serving customers for a prominent retail client. If you’re proficient in English and Hindi and comfortable with technology, this role handling voice calls for a prominent fashion brand could be your next career move.

Job Description:

  • Provide confident and empathetic customer support, addressing inquiries and resolving issues efficiently.
  • Communicate clearly and effectively with customers in English or Hindi, adapting to their language preferences.
  • Navigate various applications and our CRM system skillfully, ensuring all customer interactions are documented accurately and promptly.
  • Collaborate with team members to ensure service excellence and strive for first-contact resolution.

Job Requirements:

  • Freshers or those with 1-2 years of experience, especially in call center operations, are welcome.
  • Strong proficiency in using smartphones and computers and familiarity with internet/mobile applications, MS Excel, and MS Word.
  • English proficiency equivalent to Versant Levels 3 and 4, and the ability to communicate effectively in both Hindi and English.
  • Typing speed of at least 40 WPM with high accuracy. Written communication should align with CEFR Level B1 standards.
  • Access to a laptop/desktop with a minimum internet speed of 5 MBPS, suitable for running CRM and contact center applications via Citrix Workspace.

Why Join Fusion CX    :

Joining our team means you’ll be at the forefront of customer service in the fashion e-commerce industry. We are committed to providing a work environment where your skills are valued and nurtured. Your role will be crucial in ensuring customer satisfaction and contributing to the success of a leading retail and fashion brand. With us, you’ll be able to grow professionally and be part of an exciting journey in the e-commerce world.

We look forward to having you on our team if you are ready for this challenge and embarking on a rewarding career journey with Fusion CX. So, apply for the role of Customer Service Associate handling voice calls in Durgapur for a leading fashion platform.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.



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