Customer Service Representative – Health and Wellness – Mumbai

Are you someone with an immense passion for beauty, hair, and healthcare? Fusion CX is offering a unique opportunity for beauty and health enthusiasts to join our team in Mumbai as Hair Coaches or Customer Service Representatives for an innovative healthcare brand. This role is designed for individuals passionate about making a difference in people’s lives by guiding them toward optimal hair health. so, if you are ready for a fulfilling journey helping customers achieve their hair goals and transform stresses, we’d love to have you on board. Multiple positions are open for the role of Customer Service Representative for a major Health and Wellness sector player in Mumbai. Apply today!

Job Description

As a Hair Coach, you will play a crucial role in transforming our clients’ hair health journey. You will assess their needs, provide expert advice on hair care, offer emotional support, and help them set and reach their hair health goals. Your dedication will not only improve their hair condition but also boost their confidence and overall well-being. As a Customer Service Representative in Mumbai working for an innovative Health and Wellness player, you will perform the following functions:

• Assessment: Conduct evaluations to identify clients’ specific hair conditions and needs based on established guidelines by the medical team
• Education: Instruct clients on effective hair care practices to promote hair health, including techniques for washing and protecting the hair as per set guidelines
• Problem-Solving: Identify and address hair-related issues or concerns. Analyze potential causes of hair problems, such as damage, hair loss, or scalp conditions. Also, provide tailored solutions to mitigate or overcome these issues.
• Emotional Support: Offer empathy, emotional support, and encouragement to clients facing hair health challenges.
• Goal Setting and Monitoring: Help clients define achievable hair goals and track their progress. Also, offer continued support to achieve their hair-related objectives as per set guidelines.

Job Requirements

An ideal customer service associate or hair coach working in this health and wellness campaign in Mumbai must possess the following:

• Educational Background: Open to graduates or undergraduates from any field.
• Communication Skills: Must be proficient in English (Versant Level 4 or above) and Hindi, with excellent listening, instructing, and motivational skills.
• Hair Health Knowledge: Should possess the ability to analyze and address hair and health issues.
• Empathy and Compassion: Demonstrated ability to empathize with clients and offer compassionate support.
• Problem-Solving: Strong analytical abilities to identify and address hair health issues.
• Time Management: Capable of managing time effectively to address client needs promptly.
• Feedback Responsiveness: Open to feedback for continuous improvement of service quality.
• Ethical Behaviour: Commitment to ethical conduct in all client interactions.
• Adaptability: Comfortable working in a dynamic environment and managing high call volumes. Previous experience in customer support is beneficial.

Why Join Fusion CX in Mumbai

Ready to transform lives? Join Fusion CX, a leader in redefining the customer experience in the Health and Wellness industry. As a customer service representative or Hair Coach in Mumbai, you will provide personalized support, empowering customers on their journey to healthier hair serving an innovative health and wellness player. You will thrive in a supportive team of passionate and skilled hair coaches. Along the way, you will be able to make a real impact on people’s lives and build a rewarding career at Fusion CX at the same time. Sounds exciting? Apply now and skyrocket your career with a global CX transformation company.