Customer Service Associate – Hospitality – Mohali

Kickstart your career in the hospitality industry with our team in Mohali! We’re searching for enthusiastic Customer Service Associates for a leading hospitality client in Mohali. If you are passionate about delivering top-tier customer service, fluent in Hindi and English, enjoy helping others, and are eager to face new challenges, this role is tailor-made for you.

Job Description

  • Deliver an exceptional customer experience, ensuring satisfaction at every interaction.
  • Handle customer queries, complaints, and resolution requests efficiently to maintain high service standards.
  • Provide comprehensive support to customers, ensuring a seamless experience with the services offered by our clients.
  • Be adaptable to work in rotational shifts to cater to the 24×7 operational requirements.

Job Requirements

  • Must be 18 years or older.
  • Language proficiency required: Fluent in Hindi with a good command of English.
  • Willingness to work in a 24×7 operational window, including night shifts and weekends.
  • Educational Qualification: At least completed 12th grade; further graduation in any field is preferred.
  • Relevant experience: At least six months of experience in customer service, focusing on customer handling.
  • Key skills: Exceptional communication abilities in both English and Hindi, a talent for managing customer queries and complaints, and a willingness to provide resolutions. Flexibility with rotational shift schedules is a must.

Why Join Fusion CX

Embarking on your career with us at Fusion CX means more than just a job. It is an opportunity to grow in the vibrant hotel and hospitality sector, where your efforts directly enhance our clients’ and end-customers experience. We value our employees’ dedication and hard work, offering a supportive and dynamic environment that fosters professional growth and development. If you are driven by the desire to excel in customer service and make a significant impact, we warmly invite you to apply and join our team as a Customer Service Associate in Mohali serving the hospitality sector.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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