Customer Service Associate – Hospitality – Mohali

Kickstart your career in the hospitality industry with our team in Mohali! We’re searching for enthusiastic Customer Service Associates for a leading hospitality client in Mohali. If you are passionate about delivering top-tier customer service, fluent in Hindi and English, enjoy helping others, and are eager to face new challenges, this role is tailor-made for you.

Job Description

• Deliver an exceptional customer experience, ensuring satisfaction at every interaction.
• Handle customer queries, complaints, and resolution requests efficiently to maintain high service standards.
• Provide comprehensive support to customers, ensuring a seamless experience with the services offered by our clients.
• Be adaptable to work in rotational shifts to cater to the 24×7 operational requirements.

Job Requirements

• Must be 18 years or older.
• Language proficiency required: Fluent in Hindi with a good command of English.
• Willingness to work in a 24×7 operational window, including night shifts and weekends.
• Educational Qualification: At least completed 12^th grade; further graduation in any field is preferred.
• Relevant experience: At least six months of experience in customer service, focusing on customer handling.
• Key skills: Exceptional communication abilities in both English and Hindi, a talent for managing customer queries and complaints, and a willingness to provide resolutions. Flexibility with rotational shift schedules is a must.

Why Join Fusion CX

Embarking on your career with us at Fusion CX means more than just a job. It is an opportunity to grow in the vibrant hotel and hospitality sector, where your efforts directly enhance our clients’ and end-customers experience. We value our employees’ dedication and hard work, offering a supportive and dynamic environment that fosters professional growth and development. If you are driven by the desire to excel in customer service and make a significant impact, we warmly invite you to apply and join our team as a Customer Service Associate in Mohali serving the hospitality sector.