Customer Service Associate – Chat Support – Health and Wellness –Mumbai

Is chatting your forte? Do you thrive in a fast-paced environment and are interested in hair health and wellness? We have a perfect job for you. Fusion CX is seeking dedicated individuals to join our team as Chat Support CSAs, where you will play a crucial role in delivering exceptional customer service through chat-based interactions. With opportunities for growth, a supportive team environment, and the chance to work with an innovative health and wellness brand, you can make a real impact in people’s lives by guiding them to optimal hair health through Non-Voice/Chat Support. We are searching for champions who are passionate about taking up challenges and dedicated to delivering an exceptional customer experience, making every interaction a delight. Apply today and join our team to be part of a transformational journey as a Customer Service Associate (Chat Support).

Job Description

As a Customer Service Associate (Chat Support) will be responsible for:

• Provide world-class service by going above and beyond to find solutions and ensure customer delight through chat support.
• Respond promptly and accurately to user queries over chat support.
• Build strong customer relationships to deliver quality service.
• Take complete ownership of customer queries and ensure end-to-end satisfaction with our services.
• Collaborate with various teams within the ecosystem built by the client to identify optimal solutions for our customers.
• Prepare observations and provide valuable insights to stakeholders for continuous process improvement.

Job Requirements

An ideal chat support representative or customer service associate in the chat support team must possess the following qualifications and qualities:

• Bachelor’s degree with a good typing speed of at least 40 words per minute.
• Clear communication skills, both written and verbal.
• Autonomy, versatility, and ability to multitask effectively.
• A proactive and responsible individual with an eye for detail and a drive to improve processes.

Why Join Fusion CX in Mumbai

Embark on an exciting journey with Fusion CX in Mumbai, where innovation meets excellence in customer service. As a member of our team, you will have the opportunity to work with cutting-edge brands and be part of their transformative impact on the health and wellness industry. At Fusion CX, we are committed to fostering a culture of growth, collaboration, and empowerment where your talents and ideas are valued and rewarded. Join us as a customer service representative in our chat support team in Mumbai and be at the forefront of shaping the future of customer experience. Apply now and become part of something extraordinary!