Multilingual Customer Service Associate – Mohali

Join our vibrant team as a Customer Service Associate and start a fulfilling path in the customer service sector. You’ll be at the heart of our contact center operations, engaging with customers through calls, emails, and chat. We’re looking for passionate individuals proficient in English, Hindi, and other regional languages. Whether you have six months of experience or are just starting out, we encourage you to apply for this multilingual customer service associate role in Mohali.

Job Description:

• Efficiently handle customer inquiries, ensuring a satisfactory experience in every interaction.
• Promptly resolve customer issues by providing accurate and helpful solutions.
• Communicate proficiently in English, Hindi, and any additional languages required.
• Work collaboratively with fellow team members to deliver consistent and high-quality service.
• Keep precise records of customer interactions and carry out necessary follow-up tasks.
• Aim to achieve and surpass customer service quality and performance targets.
• Comply with all company policies, emphasizing confidentiality and data security.

Job Requirements:

• Fluency in English and Hindi, with the ability to communicate effectively in any other required languages.
• Minimum education of 10^th grade or equivalent.
• Open to applicants with at least six months of customer service experience; freshers are also welcome to apply.
• Physically able to thrive in the dynamic setting of a contact center.
• Must be an Indian citizen and resident, ready to provide complete and accurate information for hiring purposes.

Why Join Us at Fusion CX:

At Fusion CX, you’re not just taking a job; you’re joining a community committed to excellence and growth. We offer a supportive environment where you can hone your skills and advance your career in customer service. With us, your communication abilities and dedication to customer satisfaction will have a place to shine. Embrace the chance to make a real difference for our customers and become a key part of our success story as a multilingual customer service associate in Mohali.