Customer Service Representative – Healthcare – Mumbai

Are you a compassionate individual with medical and healthcare knowledge? Do you want to drive change and empower people? Fusion CX invites empathetic and dedicated individuals to embark on a rewarding career in the healthcare customer service industry. Situated in Mumbai, we are seeking customer service representatives in healthcare with clinical, biology, or medical science backgrounds to join our dynamic team. This role involves acting as a healthcare coach, offering guidance, counseling, and support to patients. If you have a passion for healthcare and aspire to positively impact individuals’ lives, Fusion CX offers the perfect platform for your career growth. Multiple openings await- apply today!

Job Description

As a Customer Service Representative in healthcare, you will:

  • Provide psychosocial support to patients dealing with chronic, acute, or terminal illnesses.
  • Engage in post-discharge communication to assess health status and provide necessary counseling.
  • Monitor patients to evaluate their progress during the treatment and maintain accurate records.
  • Engage with patients to identify medical needs and channel them to hospitals or healthcare
  • Address patient queries, offering solutions and information based on predefined FAQs.
  • Counsel patients scheduled for surgeries on health outcomes.
  • Collect health records data from consenting patients.
  • Register new patients in the system upon contact.
  • Receive regular feedback from managers and undergo ongoing program-related and on-the-job training
  • Maintain accurate patient data management, ensuring confidentiality and compliance with healthcare

Job Requirements

  • Educational Background: A bachelor’s degree in a clinical or medical field, such as B. Pharma or D Pharma biology or a related field, is essential. Candidates with backgrounds as paramedics, clinical psychologists, physiotherapists, dietitians, nutritionists, or other related fields will be preferred.
  • Skills: Exceptional communication skills in English, Hindi, and Marathi.
  • Experience: At least 1 year of relevant experience in healthcare or customer
    service. However, freshers can also apply.

Desired skills

  • Clear and articulate communication skills, ensuring patients understand without ambiguity.
  • Good active listening abilities to comprehend patient needs effectively.
  • Demonstrated passion for patient care, making it a top priority.
  • Natural conversationalist with broad knowledge to engage patients on diverse topics.
  • Familiarity with medical conditions and terminologies for effective communication
  • Proficiency in handling patient complaints, grievances, and conflicts with hospital services or
  • Accurate data entry, transcription, and storage, both electronically and in written form.
  • A pleasant demeanor and positive attitude, fostering a comfortable environment for patients.
  • Emphasis on collaboration, functioning as a team player to bridge gaps across departments.

Why Join Fusion CX in Mumbai:

Fusion CX is at the forefront of healthcare experience innovation, providing a platform where you can truly make a difference in patients’ lives. Joining our team means:

  • Being part of a company that values empathy, patient care, and professional growth.
  • Opportunities to innovate and improve patient experiences in the healthcare sector.
  • A supportive work environment that encourages continuous learning and development.
  • The chance to work with a team of professionals dedicated to enhancing healthcare delivery and patient satisfaction.

By joining Fusion CX Mumbai, your contributions will directly impact patients’ well-being and healthcare providers’ success. If you’re passionate about healthcare and customer service, we welcome you to apply and join our mission to transform patient experiences.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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