Customer Service Associate – Mohali

Our Partner Support Team, dedicated to a leading hotel and hospitality giant, seeks customer service associates who are fluent in English and skilled in communication. If you are passionate about delivering exceptional support and eager to contribute to the growth of a new line of business by ensuring seamless partner communication and resolution, we would love to have you on board. Apply now and join us as a Customer Service Associate in Mohali to be a part of a transformational journey with us.

Job Description:

Key responsibilities of the Customer Service Associate in Mohali:

• Address and manage queries from hoteliers, offering solutions to optimize their business operations.
• Work closely with the backend team to resolve issues and update hotel profiles as needed.
• Use Excel and other calculation tools to effectively explain payment calculations and revenue models to hotel partners.
• Ensure fluent communication in English to handle inquiries, especially from the southern region. Also, actively promote Value-Added Services (VAS) and other offerings to boost product sales and drive business growth.

Job Requirements:

Necessary qualifications and qualities required for the Customer Service Associate role in Mohali:

• Previous experience in customer service or a related field is preferred.
• Proficiency in Excel and a good understanding of calculation terminologies.
• Excellent communication skills in English; fluency in regional languages is a plus.
• Capable of understanding and explaining complex payment calculations and revenue models.
• A sales-oriented mindset, with enthusiasm for promoting additional services and products to enhance customer satisfaction and business expansion.

Why Join Our Partner Support Team:

Joining our Partner Support Team at Fusion CX offers a unique opportunity to be at the forefront of customer service within the hotel and hospitality industry. You will play a key role in supporting our hotel partners by helping them understand and maximize the benefits of our services. We offer a dynamic and supportive work environment in Fusion CX. Grow with global exposure, excellent training, and premier clientele. Here your contributions will directly impact our partners’ success and the growth of our business. So, if you want to make a difference and grow your career in a thriving industry, we invite you to apply and join our team.