IT Helpdesk – Cebu

Are you an expert IT support professional currently looking for a dynamic opportunity? Fusion CX, a global customer experience transformation company with operations in 14 countries, is currently seeking an IT Helpdesk professional to join our team in Cebu. As a global leader in multilingual customer support and outsourcing services, Fusion CX offers exposure to advanced technologies, processes, and projects with ample growth opportunities. Join our team and be part of a company committed to delivering exceptional service to businesses worldwide. Apply now!

Job Description:

As an IT Helpdesk professional at Fusion CX Cebu, your responsibilities will include:

• Serving as the first point of contact for users seeking technical assistance.
• Demonstrating working knowledge of MS Windows, MS Office, system architecture, and environments.
• Providing proficient support for PC hardware and software issues.
• Recording events and problems, along with their resolutions, in correct logs.
• Identifying and suggesting possible improvements to procedures.
• Exhibiting average written and verbal English communication skills.
• Possessing basic knowledge of server and networking concepts (LAN & WAN).
• Adhering to company policies and procedures.

Job Requirements:

To be considered for this role of IT Helpdesk specialist for our Cebu team, candidates should meet the following requirements:

• BS degree in computer science, Information Technology, or a relevant field.
• Proven work experience as an IT Helpdesk professional.
• Hands-on experience with service desk and remote-control software.
• Solid technical background with the ability to give instructions to non-technical users and resolve complex issues.
• Customer service-oriented with a problem-solving attitude.
• Excellent written and verbal communication skills.

Why Join Fusion CX:

Joining the Fusion CX Cebu team as an IT Helpdesk professional offers several advantages. You will have the opportunity to work with a global leader in multilingual customer support and outsourcing services. You will be an integral part of a diverse and collaborative team committed to delivering exceptional service. Additionally, you will have access to ongoing development programs to enhance your skills and career prospects. We offer a competitive compensation package and benefits, giving you the chance to make a meaningful impact by providing technical assistance to users across various locations worldwide. So, apply now and seize the opportunity to join as an IT helpdesk professional in Fusion CX Cebu.