Senior Quality Assurance Manager – Cebu

Are you a seasoned quality professional looking for senior quality analyst jobs or QA manager roles in Cebu? Fusion CX Cebu is seeking a dedicated Senior Quality Assurance Manager to lead our Quality Analyst team towards achieving excellence in service delivery. This role demands innovation, motivation, and a strategic approach to developing systems, processes, and team members to meet superior service levels consistently. The quality analyst hiring Cebu initiative offers opportunities for growth and development in a global CX company.

Job Description:

Key responsibilities of the Senior Quality Assurance Manager in Fusion CX Cebu:

• Manage daily operations to align with client requirements, ensuring the delivery of quality audits and operational excellence.
• Implement and maintain a quality framework with scalable processes, tools, and systems for efficient monitoring and decision accuracy.
• Conducting root cause analyses, developing improvement plans, and collaborating with operations to enhance quality performance.
• Establish and govern quality processes with clients and operations, fostering effective communication and organizational alignment.
• Drive sensitive issue investigations, coordinating across functions for quality improvements and work process standardization.

Job Requirements:

Essential qualities and attributes of a Senior Quality Assurance Manager to thrive in this role:

• 7-10 years of experience in Quality Assurance initiatives, preferably covering US/UK/Australia geographies.
• At least two years in a managerial role, with a willingness to start as soon as possible.
• Preferably possess Six Sigma Green Belt certification in a Call Centre context.
• Proficiency in Excel and PowerPoint, with a deep understanding of quality metrics and their correlation to business metrics.
• Demonstrated ability to conduct Training Needs Identification (TNI), process reengineering, and FMEA analysis for change management.

Why Join Fusion CX

You will be part of a vibrant team dedicated to maintaining the highest standards of quality and innovation in customer service at Fusion CX. We offer a dynamic work environment. At Fusion CX Cebu, we will value your contributions and offer an opportunity to make a difference. We are currently focused on quality analyst hiring in Cebu, offering an environment that helps a QA professional to contribute and flourish. As a Senior Quality Assurance Manager in Cebu, you can bring your innovative ideas to life, mentor and develop your team. Moreover, this role will require you to work closely with clients to enhance operational processes.

Therefore, if you are searching for senior quality analyst job openings in Cebu, join us. We offer you an opportunity to be at the forefront of quality assurance in the industry. Join us at the Fusion CX Philippines, driving initiatives that meet and exceed client expectations. Interested candidates, apply now!