Team Leader – Customer Service

Are you looking for rewarding team leader jobs in Cebu? Are you interested in joining a global CX company hiring in Cebu? Fusion CX is seeking a dedicated Customer Service Team Leader for our Cebu location. In this TL role in Fusion CX Cebu, you will be tasked with guiding and motivating a team of Customer Service Representatives. The ideal candidate will play a pivotal role in achieving organizational goals while ensuring high job satisfaction within the team.

Job Description

  • Oversee customer service staff activities, ensuring adherence to performance standards and company policies.
  • Monitor and evaluate calls, providing feedback and coaching to improve service quality.
  • Drive team performance to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Train staff on customer service excellence and organizational policies.
  • Analyze performance data to inform management decisions and goal setting.
  • Facilitate communication between team members, management, and clients to enhance customer satisfaction and team effectiveness.

Job Requirements

  • A bachelor’s or college degree in any field, as well as a management background, is a plus.
  • At least two years of supervisory experience in customer service or sales.
  • Proficient in using technology, including computers and Avaya, with strong Excel, PowerPoint, and Outlook skills.
  • Excellent communication skills in English and effective people management capabilities.
  • Ability to manage stress and resolve conflicts in a fast-paced environment.
  • Experience in background checks, pre-employment screening, or human resources is beneficial.
  • Must be willing to work onsite in Cebu.

Why Join Fusion CX

Fusion CX Philippines is conducting a Cebu hiring initiative for a team leader position. If you are searching for TL jobs in Cebu that will help propel your career in the customer service industry, here is an opportunity awaits. As a Team Leader at Fusion CX, you will have the opportunity to contribute to a culture of excellence in customer service. We offer diverse customer service team leader jobs in Cebu in a dynamic work environment where your leadership will directly impact our client’s success and our team’s growth. Join us to advance your career in a role where you can make a difference, supported by a company committed to your professional development and success.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.



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