From 3:00 p.m. to midnight, lines remain open, work rarely slows, yet resolutions continue to move forward as Raman Manger remains centered, relentlessly pursuing customer service excellence. Based in Siliguri, India, this Fusion CX apprentice has built a simple creed: listen first, solve efficiently, and keep improving. With achievable goals set, distractions avoided, and every loop closed before the end of the day, Raman handles high-volume, multichannel enquiries while keeping KPIs firmly in view. And the result is a steady, customer-first rhythm that teams can count on. Where others see queues and numbers, Raman sees opportunities to make an immediate difference. That focus is what sets him apart — a quality that makes his journey worth exploring.
Let’s deep dive into Raman’s journey and see how discipline, focus, and empathy shape his approach to customer experience.”
Raman Mangar: A Day Driven by Focus and Purpose
Raman’s workday runs from 3 p.m. to midnight—a schedule that puts him squarely in the flow of customer needs as they evolve across different times. However, his primary mission is pretty straightforward: to resolve customer issues while meeting performance targets.
Raman manages his workload efficiently by setting realistic objectives and removing any distractions. In his own words, “By setting achievable goals and avoiding distractions. It is the secret to how he remains responsive, even when volume spikes and calls increase. This discipline translates into shorter resolution times and steadier metrics—solid proof that process and attention matter as much as empathy.
Tools, Tactics, and Teamwork
Technology is Raman’s scaffolding, which helps structure his workday and performance so efficiently. He moves between CRM systems, MWP, phone platforms, and his workstation with practiced ease. However, to Raman, tools are just a means to enable fast and accurate resolutions for his customers.
He knows collaboration matters too. Raman keeps cross-functional communication crisp — sharing resources and raising clarifying questions in cross-departmental meetings so issues do not stall. “I communicate clearly, share resources, and attend cross-departmental meetings,” he explains. This clarity cuts turnaround time and minimizes repeated escalations.
Driving Customer Experience in the Fusion CX Way
For Raman, seamless customer service means serving customers where they are. He resolves multichannel queries seamlessly by using unified communication tools. He then carefully listens to what experience has taught him. Raman Manger measures success in two ways: numbers and nods. He monitors TNPS, conducts surveys, and extracts direct customer input.
Answering what he enjoys most about his job, Raman says, “opportunity to connect with customers, solve their unique challenges and make a tangible impact”— a powerful testimony that captures his motivation. Positive feedback drives him to improve constantly. It is the reason he shows up, trains, and stays level-headed under pressure.
When workload surges, training comes to his defense. “Handling volume is a challenge. I overcome it with training,” he states with confidence. It is the investment in skill that makes handling scale feel less reactive and more deliberate for the Raman Manger.
Practical Advice, Practical Growth
Raman’s advice to anyone entering the field is direct and candid: “Give best, work hard, Fusion CX knows your worth.” It is a statement about effort and recognition, a reminder that consistent performance opens doors.
Fusion CX sharpened his patience and problem-solving abilities. The job has stretched his analytical capabilities and taught him how to manage competing priorities without dropping the human element.
Local Insight, Global Standards
In India, relationships matter. Raman knows to begin with a respectful greeting and to maintain a tone that builds trust and resolves queries or issues promptly without delay. He knows a quick, efficient, and decisive approach is central to catering to Indian customers while maintaining trust and relationships.
Raman Outside the Queue
When he’s not resolving enquiries, Raman recharges quietly — gaming, reading, cooking, or taking reflective solo time. He occasionally rides a bike to clear his head. Family anchors him: his father, mother, and an elder brother form his immediate support system.
Final Word
Raman Mangar’s craft lies in delivering steady performance under pressure, combining empathy, clarity, and a practical use of tools to achieve measurable outcomes. He reminds us that exceptional customer experience often begins with the deep confidence of people who prepare, prioritize, and persist.
Thank you, Raman, for bringing calm to the queue and care to every call. Follow Fusion CX for more stories from the people who shape our customer experiences across the globe.