At Fusion CX, we believe true transformation starts with the people. It is the dedication and contribution of our incredible workforce that defines who we are, and this month, we are thrilled to shine the spotlight on one of our exceptional CX specialists – Christian B. Icatlo from Manila, whose unwavering commitment, passion, and energy […]
Who is Roxanne Madrazo? Roxanne Madrazo is a shining exception in a world where customer service often feels like a transactional exchange. She is a dedicated CX Specialist with over 8 years of experience in Fusion CX Manila who brings empathy, efficiency, and passion to every interaction, bringing customers closer to the brand. With a […]
At Fusion CX, our exceptional people make all the difference! We are proud to highlight one of our best customer experience specialists from Chennai, Satheesh Kumar B. Satheesh is well-known among his peers for his positive attitude, problem-solving skills, and unwavering commitment to delivering an outstanding customer experience. Let’s take a closer look at his […]
At Fusion CX, we believe great experience begins with great people. This month, we are excited to spotlight Ankit Das, an exceptional CX specialist from Kolkata. Ankit’s approach to his work is one of proactive planning, empathy, and consistency—traits that set him apart and make him a key player on our team. Let’s learn more […]
At Fusion CX, our people are the heart of our mission. This month, we’re thrilled to spotlight Vivek Prabhashankar Shukla, one of our standout CX specialists based in Mumbai. Vivek’s approach to customer experience embodies what Fusion CX is all about: empathy, professionalism, and delivering solutions that leave a lasting impact. Let’s dive into his […]
Join Raya Dhara, a committed Seller Support Executive at Fusion CX, as she takes us through a day in her life, the challenges she tackles, and the rewarding experience of supporting sellers on a leading eCommerce platform.” My typical workday begins at 10 AM, where I start by reviewing any pending queries from sellers. I […]