Customer Service Associate – Healthcare – Spindale, NC

Are you ready to turn your passion for helping people into a fulfilling career where you can truly make a difference? Thrive in a fast-paced environment, building meaningful connections and creating exceptional experiences beyond answering calls. If you’re in Spindale, NC, and dreaming of joining customer service associate jobs in Spindale, NC, that lets you shine, this is your moment! We’re thrilled to share an opportunity that will ignite your passion for CX! Fusion CX, a company deeply committed to providing exceptional CX, we are hiring 35 customer service associates in Spindale for a healthcare process to provide top-notch support to cardholders receiving federal benefits.

You’ll assist with payment card and benefit account inquiries, delivering the kind of service that leaves a lasting impression. If you’re driven by a dynamic workplace, love helping others, and want to grow your career with a high-performing team, apply now! Join us at Fusion CX in Spindale. Here, customer experience is a 360-degree journey, and you’ll be at the heart of it all, contributing to our mission of redefining customer service excellence.

Job Description:

As a Customer Service Associate at Fusion CX in Spindale, NC, you will play an integral role in providing high-quality support to cardholders. Key responsibilities include:

• Offering live assistance to cardholders with inquiries related to payment card services and benefits accounts, including transaction history, card status, balance inquiries, and more.
• Take appropriate action swiftly to resolve customer issues, provide accurate, timely solutions, and connect with customers through multiple touchpoints.
• Establish rapport with cardholders, particularly mature adult populations over 65.
• Simplify complex information for easy understanding.
• Performing accurate data entry tasks to update and maintain accurate account information.

Job Requirements:

Here are the essential qualities and attributes an ideal candidate requires to excel in this Spindale customer service associate role working for a healthcare process.

Education & Experience

• High School Diploma or equivalent.
• Ability to type 40 words per minute with high accuracy.
• At least two years of customer service experience.
• A minimum of six months of experience in a call center.

Skills & Qualities

• Excellent communication skills with the ability to navigate computer systems efficiently.
• Experience working with mature adult populations (65+).
• Strong problem-solving skills and the ability to explain complex details in simple terms.
• Excellent data entry skills with keen attention to detail.

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Job Type: Full-time

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Spindale, NC 28160: Reliably commute or planning to relocate before starting work (Required)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Why Join Fusion CX:

Fusion CX Spindale is hiring now! If you are searching for fulfilling customer service associate jobs in Spindale, NC, and want to build a career with a global CX company, join us! Your role as a customer service associate offers you the chance to provide essential assistance to cardholders receiving federal benefits, positively impacting people’s lives. Moreover, at Fusion CX in Spindale, you will enjoy an innovative work environment with opportunities for career growth, excellent benefits including 401(k) and health insurance, and comprehensive training to succeed in your role. If you are searching for a meaningful career, this role is for you! Multiple opportunities await. Apply today!