Spreadsheets, checklists, and timelines – transition management sound like a technical function on the surface. But beneath its people who drive change, bear the impact and transform. Transition is about people. People are being onboarded, trained, aligned, and empowered. Every client launch, every new process, every cross-country collaboration passes through a careful rhythm of planning and precision. And very few understand that rhythm better than Somasundaram B from Fusion CX in Bengaluru, who leads transitions that connect people, systems, and timelines into a single, seamless story of delivery.
The Quiet Dawn & the Night Owl’s Shift
Somasundaram’s workday begins when most of the city is wrapping up. Around 3 PM IST, he logs in, steady, composed, ready to review emails and map priorities.
“I usually begin by reviewing my emails and aligning with the day’s deadlines,” he says. “I focus on my most important or complex tasks while my concentration is at its peak.”
As daylight fades in Bangaluru, Somasundaram’s day unfolds. Meetings with stakeholders, progress reviews, and follow-ups across time zones, he follows the architecture of a role designed for coordination. His shift ends around midnight, though he stays longer when a project demands. Working beyond borders for operations spanning more than forty locations, flexibility is a strength for this transition manager.
What He Does: Coordination, Communication, Execution
A Transition Manager is equal parts strategist, problem-solver, and collaborator.
Somasundaram’s day is built around five pillars:
- Team Coordination: Assigning tasks, clarifying priorities, guiding teams toward milestones.
- Stakeholder Communication: Sharing progress, addressing concerns, building alignment.
- Risk & Issue Management: Identifying roadblocks early, designing solutions fast.
- Meetings & Stand-ups: Daily check-ins to keep teams synchronized.
- Documentation & Reporting: Keeping every project traceable, transparent, and on time.
In his words, “I set clear priorities, monitor progress, and adjust plans as needed to keep everything on track.”
It sounds methodical, but what he’s really describing is motion, the kind that turns plans into performance
A Case in Point: Global Transition
When Somasundaram B talks about his recent highlight, there’s quiet pride in his voice. He led a successful transition for a prominent client across India (35 FTE) and El Salvador (15 FTE), a complex rollout that required absolute precision.
“We completed hiring, training, and go-live on schedule,” he says.
Every step from candidate turnout and onboarding to IT readiness and training throughput moved like clockwork.
The outcome: a seamless global launch, executed without delay. Success prompted the client to expand operations beyond the initial scope. It proved that disciplined execution could open doors. This project offers a mirror: if you lead initiatives that stretch across time zones with confidence, clarity, and a plan, you will experience results with real-time impact.
What Defines the Transition Role at Fusion CX
Somasundaram’s work connects almost every vertical within the organization. His interactions span:
- Sales for scope and contractual readiness.
- HR for staffing and onboarding timelines.
- Training for scheduling, content, and performance throughput.
- Quality for audits and calibration sessions.
- WFM for manpower and shift planning.
- IT for access, UAT, and systems go-live.
- Business Analytics for performance insights and reporting.
- Operations for post-launch continuity.
Each department has its own rhythm, but Somasundaram ensures they move in harmony.
The CX Mindset
“What motivates me,” he shares, “is knowing that my work directly supports smooth operations and decision-making.”
That statement captures the Fusion CX approach perfectly: every process running in the backend contributes to producing a human outcome. Somasundaram B firmly believes:
So, transition is less about process transfer and more about experience preservation. Whether it is ensuring IT readiness or scheduling training throughput, Somasundaram’s north star is always the same: customers should never feel the seams of the change. He knows
Challenges and How He Solves Them
Every global project has its pressure points: data mismatches, unexpected dependencies, late-night deadlines.
“The biggest challenge,” he says, “is balancing empathy with efficiency, especially when customer expectations are high.”
His strategy? Listen first, define clearly, and act quickly.
He uses structured communication to set expectations, collaborative tools to track progress, and constant feedback to align the team. When challenges surface, they are not disruptions but opportunities to plan, design, and elevate existing processes.
Growth That Reflects Opportunity
Somasundaram’s journey at Fusion CX mirrors the company’s culture of advancement. He began as a Quality & Training Team Lead and grew into the Manager – Transition role through consistent performance and openness to learning.
“Fusion CX has given me space to grow both professionally and personally,” he says. It’s a career arc that shows how internal mobility and mentorship can redefine trajectories.
For job seekers in Bengaluru, it’s also an invitation: this is a company where initiative translates into progress.
Life Beyond Work
When he’s not orchestrating transitions, Somasundaram B is in his rooftop garden, tending to his vegetables.
“I grow organic produce at home and spend weekends in my garden,” he says.
It is his oasis, where the week’s structure softens into something slower and more personal.
Final Thought
If you’re looking to build a career that combines strategy and empathy, structure and growth, Fusion CX Bengaluru is where those worlds meet. As Somasundaram reminds us,
“Every interaction shapes how a customer perceives the brand.”
That’s not just his mantra but Fusion CX’s philosophy. Somasundaram’s story is about continuous effort and sustained purpose. He knows, at Fusion CX, you won’t just manage transitions. You’ll lead change: the kind that connects continents, cultures, and careers.
Your journey can start here. Explore careers at Fusion CX in Bengaluru.