Today’s spotlight turns to Cebu, Philippines, to Aron John B. Gallardo, a seasoned CX professional who has inspired excellence and success for the past twelve years in Fusion CX. In his more than a decade-old journey, Aron strives for brilliance and has been quietly translating complexity into clarity. He designs the systems and workflows that make partner programs reliable, measurable, and easier to scale. He keeps his craft quietly in motion, letting the impact build, until the spotlight finds him. The results of Aron’s efforts are evident: cleaner data, smoother launches, and partners who can act on insights faster and more efficiently.
A recent note from the client captures the difference clearly: “AJ has been instrumental in setting the pace for this workstream, bringing structure, clarity, and energy from day one. His ability to take initiative, document clearly and collaborate across functions has made a huge difference.” That moment led to a quiet nod from leadership, one that spoke volumes about his impact. Impact that goes beyond project completion and creates lasting business value.
A Day Starts with Priorities, Ends with Clarity
Aron Gallardo sets his day around information and alignment. He puts it as “I typically start my day early by reviewing any urgent emails or updates from overnight communications to align with any pressing priorities.” With experience, Aron knows organizing daily chores gives you an edge, and it gives him a clear list: partner activations to monitor, escalations to resolve, and documentation to refine for client visibility.
He runs his work with a mix of discipline and flexibility. “At the end of each shift, I review ongoing tasks and prioritize them based on urgency and impact,” he says. He maps work in Google Calendar and a custom project tracker so nothing slips through the cracks: weekly wins, monthly objectives, and quarterly goals are all tracked in one place. These daily habits and attention to rhythm ensure he can delegate routine items, carve out focused time, yet respond promptly when issues surface.
Practical Tools and Purposeful Collaboration
Aron’s day is powered by a powerful stack: JIRA, Salesforce, Tableau, Google Sheets, Confluence, Slack, Zoom, Microsoft Teams, Smartsheet, and more. These tools help him to complete tasks faster and efficiently and keep multiple teams aligned across regions. His collaboration is structured, systematic, and persistent.
Minor clarifications are offered through communication tools like Slack, Zoom, and Salesforce. Synch is scheduled when alignment is required, and Confluence is used to surface decisions and SOPs. He partnered with multiple departments, including marketing, revenue ops, partner deal operations, PEO, GPS, channel managers, RTB/DTS, and legal, to achieve the desired outcomes and improve them.
A Problem Turned into Product: Contact Hygiene & Dashboards
Decoding challenges into clear solutions, stepping up to lead – one engagement demonstrates Aron Gallardo’s approach in action. When self-registered partner contacts were assigned to temporary accounts and student records on a university platform, which ended up linked to the wrong accounts, he took ownership. Aron explains, “I created Salesforce reports to identify over 200 affected contacts and a separate report for student record discrepancies.” With managerial approval, he led the contact-hygiene project end-to-end: updating SOPs, coordinating fixes, and demonstrating the process across Partner Support teams in multiple locations while tracking every step to provide complete client transparency.
But the dashboards are the longer-term legacy. So, Aron led the design and rollout of two partner-usage dashboards. One for self-service in the partner portal and another for internal users such as resell channel managers and PDRs. He managed interface designs, gathered stakeholder feedback, trained users, and coordinated with developmental teams.
Outcome was direct and measurable: Partners and internal teams gained visibility, enabling timely upsell opportunities and clearer payment follow-ups for over usage. In addition, the dashboards tightened revenue management and improved partner trust, the exact kind of business values that transform good services into strategic advantages.
Challenges, Method, and Mindset
Two recurring challenges bother this seasoned CX professional: aligning cross-functional teams with competing priorities and managing unexpected ad-hoc work that threatens planned commitments. His response? Approach methodically: quantify impact, make the business case, and use regular alignment meetings to create urgency and clarity. When timing gets tight, he negotiates deadlines where possible and rebalances priorities.
Another power move is to integrate customer feedback into continuous improvement. He elaborates, “For my projects, we gather customer feedback by monitoring partner support cases received after implementing enhancements.” Case-tagging taxonomy and targeted reports point to recurring problems and inform practical SOP changes.
Learning, Leadership, and Longevity
Aron’s career at Fusion CX spans 12 years, reflecting steady growth through curiosity and iteration. He believes, “The key to longevity and success is learning to love your work. Investing time and effort to develop deep expertise transforms a job into a meaningful career.”
This belief is not abstract for Aron. It is actionable. He keeps his skills sharp through LinkedIn and social media, self-paced training, and internal learning sessions. He invests in documentation, mentors colleagues, and makes sure improvements are ingrained in systems and not just executed or temporary. The discipline underpins both his technical delivery and his ability to coach others, making him an asset for his team and organization.
Local Sensitivity, Global Perspective
Working across markets has taught Aron Gallardo the value of cultural awareness. He schedules with local holidays and time zones in mind, uses clear, idiom-free language for global partners. He knows that a one-size-fits-all approach will not hold in a multilingual and price-sensitive environment. Also, he sees opportunity in trends: vernacular support, mobile-first experiences, and instant-response channels are shaping partner expectations. And Fusion CX must adapt.
Beyond the Desk
Away from the trackers and dashboards, Aron enjoys singing, dancing, and Japanese anime on weekends. He cooks, gardens, and spends outdoor time with his mother and younger sister. It is this compact, steady support system that helps him recharge.
“I recharge by cooking my favorite meals and spending quality time outdoors—whether it’s a relaxing day at the beach with my family or hiking in the mountains with friends,” he describes.
Final Word
Aron John B. Gallardo’s work is a reminder that measurable business outcomes are frequently the result of persistent, detail-driven labor. He builds not for applause but for progress, excellence, and continuity: cleaner data, clearer decisions, and partners who can operate with confidence. Thank you, Aron, for twelve years of steady contributions in shaping how customers experience Fusion CX.
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