Angel Herr does not just show up for work, but she shows up for people. Whether she is talking to a customer on the line or caring for one of her children back home, she brings the same energy, care, and patience to her work. She is completely present and engaged in every interaction with the same passion and empathy. That is how she delivers customer service and lives her life. And it makes a difference.
Would you like to learn more about how Angel makes a difference every day at Fusion CX? Please keep reading to step into her world.
A Day in the Life of Angel Herr
From the moment Angel logs in, her focus is clear: to help, listen, support, and take the time to do it right.
“Helping customers, taking payments, and assisting and listening to their problems” is what consumes her day.
For Angel, it is not just a routine. It is a responsibility. She believes in doing things right, not just fast. Every task receives her full attention, with quality always at the forefront.
“I’ve learned to take time and handle each task with care. And I have got an awesome team that is here to help.” Angel adds.
She relies on tools to navigate systems efficiently, but what truly powers her day is her patience and ability to bond and connect with customers.
The Fusion CX Way
Angel embodies the Fusion CX mindset: be present, be helpful, and be human.
“I take my time. I listen to the caller to see what they have to say, and I relate with them,” she explains. That is how Angel Herr ensures their experience is seamless and memorable.
One standout moment still motivates her: “A customer told me they chose the client because of the service rate plans and also because the customer service was excellent.”
Those moments of recognition reaffirm her commitment to customer care. However, Angel is not driven solely by recognition. She welcomes all feedback and views it as a valuable tool for growth.
“I take it all in and learn from my mistakes.”
She stays up to date through regular chats with her manager and team, who form a close-knit group that supports each other daily.
“We are very close as a team. We can use chats to communicate, and they will be right there when needed.”
Even on the harshest days, when she cannot solve a caller’s issue, Angel Herr gives it her all.
As she earnestly says, “I just try my best.” And she always does.
What Keeps Her Going
Angel lights up when asked what she loves most about her job:
“The people I work with make the day better.”
But her core motivation lies in the customer’s happiness.
“When they feel good about the company, I feel good about my work.”
And her advice to newcomers? Direct and powerful:
“Come to work on time. Always show up. Handle your calls promptly.”
Angel Herr also credits Fusion CX for helping her grow professionally.
“It has helped with communication on a professional basis.”
Life Beyond Calls
Angel Herr’s most cherished role? Being a mom.
“Being a mom is my hobby,” she says with a smile. She and her husband are raising seven children, a whole house, and a wholehearted family.
What keeps her grounded after a long shift? Her family.
“After work, I reset by being around them, listening about their day. That grounds me.” Her children do not just cheer her on; They also shape her approach at work. “They’ve taught me to lead with love, to care deeply, and to move through each task with patience.”
The moment she will always cherish is when her children once said, “You got this. You’re doing great.” Those words meant the world to her. And if you ask them what she does for work, they say she “talks all the time,” she laughs. But she knows that behind all the talking, what matters most is listening.
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