A steady resolve, a radiant spirit, and a heart attuned to helping others is our Adriana! One of our rising CX specialists at Fusion CX El Salvador. In her, we and our customers find a voice that comforts people, a mind that solves problems, and a will that stands steady even in the most challenging […]
At Fusion CX, some individuals do not just fill a role. They define it. James Velasquez is one of those rare people, just like Tinto. James brings a deep sense of connection and authenticity to everything he does, just like traditional Colombian coffee, which carries centuries of culture, hospitality, and warmth. His impact? Subtle yet profound. […]
Warm, luminous, and quietly powerful—this is the essence of Sherri Phares, a team leader and an ardent CX specialist from Montreal, Canada. At Fusion CX, she is more than a CX Specialist. She is a calm force, a light in the inbox, a voice that reassures, restores, and resolves. A fusion, an amalgamation of heart, […]
Not every leader needs a spotlight. Some move quietly yet consistently—setting the tone without saying a word. And yet, when someone like Latifa Stiff does what she does, you notice. There are no theatrics to her workday, and there is no need to overexplain! What defines Latifa is her rhythm—an elegant predictability that only comes […]
Some people solve problems. Some make others feel heard. And some do both—day in, day out—with a quiet brilliance. Listening deeply, solving swiftly, and always serving with heart- meet Vangelly Toledo, one of Fusion CX’s true gems – a customer experience specialist. Vangelly sees every customer interaction as more than just a call. For her, […]
At Fusion CX, all our employees are known to bring a special spark toward redefining customer service and the experience of countless customers worldwide. Today, we spotlight Fallon Stovall, a dedicated CX professional. Fallon balances the dual roles of Conduent Supervisor and HR Recruiter, shining brightly as a Fusion CX trailblazer known for bringing their […]