Analyzing, understanding, anticipating. By the time a conversation begins, Deep Saha is already prepared for what comes next. The first thing he does every morning is review emails from the previous shift, system updates, and customer tickets that still carry unfinished threads. For this Team Leader at Fusion CX in Kalyani, the day does not […]
Every successful launch looks inevitable. What it conceals is the measured, strategic, and intensive effort completed long before that certainty appears. Vishwanath N operates in those moments — before timelines compress, before teams align by necessity, before delivery becomes visible. Based in Bangalore, he works as a Project Manager in the Transition team at Fusion […]
The idea of a call center agent sitting with a script and headset belongs to the past. By 2026, the role will have evolved into one of the most demanding frontline professions in the global workforce. Across India, the Philippines, Morocco, Kosovo, Albania, the USA, Belize, El Salvador, and Jamaica, employers are no longer hiring […]
Ningamalle Gowda V begins his shift as the sun dips low in Bangalore. While workforces in the city settle into their evening routine, almost finishing their day, he logs into a world of digital bridges—managing the end-to-end process of porting phone numbers from one carrier to another, ensuring voices and connections remain unbroken for the […]
Call center roles are where your career sprint starts with a single call. Inbound or outbound: your career can take a leap with the right choice in today’s highly competitive job market where skills are currency, and call center roles are one of the fastest ways to earn them. Freshers entering the arena of customer […]
For many job seekers, the call center hiring process feels unpredictable. One day you apply, the next day you are asked for an interview, and sometimes the journey seems to pause without explanation. In reality, most professional CX organisations follow a clearly defined, multi-stage call center hiring process designed to ensure fairness, readiness, and long-term […]