From 3:00 p.m. to midnight, lines remain open, work rarely slows, yet resolutions continue to move forward as Raman Manger remains centered, relentlessly pursuing customer service excellence. Based in Siliguri, India, this Fusion CX apprentice has built a simple creed: listen first, solve efficiently, and keep improving. With achievable goals set, distractions avoided, and every […]
A graduate or a job seeker in the Philippines, whether in a coffee shop or having a family meal, often hears the same tired lines and refrains: sleepless nights, scripted conversations, and a future wiped out by automation. Search online, and the noise only gets louder, often rumors disguised as fact. The truth? Much of […]
Just graduated? With so many expectations and dreams ahead, it is both thrilling and overwhelming. One chapter closes, another opens, and the big question in front of you is “What’s next?” The choices may seem endless, but finding the right path is what matters. If you are eager to step into a professional world that […]
Each day, AI is getting better at filling forms or routing tickets, even resolving them. However, people still recall how a person made them feel on the other side of the call: a calm voice untangling a bill, a patient associate who restored a password at 2 A.M., steady hands and minds during high-stakes calls […]
Three inboxes. Different SLAs. One steady hand. From Kingston, today, we bring Leisha’s story to Spotlight. Leisha Whyte, a young CX professional in Fusion CX Jamaica, blends determination and dedication with a distinctly Jamaican spirit of warmth and perseverance. She manages compliance approvals, certificate requests, and permitting updates with methodical calm. Her specialty: no loose […]
Landing your dream role in the business process outsourcing industry needs more than communication skills or experience. No matter how empathetic, adept, or proficient a customer experience professional you are, your hard work might sink into a sea of countless submissions in the highly competitive job market in the Philippines. Resumes are often the first […]