Data tells a story, but only a few can truly interpret it. In the fast-paced world of global outsourcing, where decisions are made in minutes, accuracy and timing are everything. That is where the Business Analytics team steps in, transforming numbers into insight, clarity, and action. Meet Debasis Nandi, Assistant Manager, Business Analytics, at Fusion […]
“Bonjour… Hello! How can I help you today?” If you’re fluent in English and French and have a natural ability to connect with people, you’re already halfway to landing a bilingual call centre job in Morocco — and this is the perfect moment to join the industry. Because right now, Morocco isn’t just hiring. It’s […]
The call center is evolving, and so are its roles. Imagine this scenarios: In Cebu, a professional monitors a customer’s journey while a customer shops in an autonomous or cashier-less shop. In Kolkata, another teaches an AI how to respond with empathy in the local language. In Casablanca, a bilingual moderator ensures French-speaking communities stay […]
Talent hunting has a new buzz! Skill-based hiring is redefining recruitment, but what does it really mean for job seekers? If you’re exploring call center jobs or BPO careers today, you’ve probably noticed something different in the application process. Instead of focusing on degrees, recruiters now want to know what you can do — how […]
If you want to win your dream trainer role in a global BPO company, apply smart! Preparing for trainer interview questions in the BPO or customer-experience industry isn’t just about memorizing buzzwords or sounding confident in front of a panel. It is about showing that you can translate skill into performance. That you can help […]
In the bustling nerve center of customer support, where queries cascade like digital rain and resolutions emerge from empathy and expertise, Jeff Hilaire stands steady. This Florida-based offboarding pro embodies the subtle art of service. He is a rare breed of CX professional who weaves empathy and skill into every interaction. Driven by the idea […]