Warm, luminous, and quietly powerful—this is the essence of Sherri Phares, a team leader and an ardent CX specialist from Montreal, Canada. At Fusion CX, she is more than a CX Specialist. She is a calm force, a light in the inbox, a voice that reassures, restores, and resolves. A fusion, an amalgamation of heart, […]
Not every leader needs a spotlight. Some move quietly yet consistently—setting the tone without saying a word. And yet, when someone like Latifa Stiff does what she does, you notice. There are no theatrics to her workday, and there is no need to overexplain! What defines Latifa is her rhythm—an elegant predictability that only comes […]
Some people solve problems. Some make others feel heard. And some do both—day in, day out—with a quiet brilliance. Listening deeply, solving swiftly, and always serving with heart- meet Vangelly Toledo, one of Fusion CX’s true gems – a customer experience specialist. Vangelly sees every customer interaction as more than just a call. For her, […]
At Fusion CX, all our employees are known to bring a special spark toward redefining customer service and the experience of countless customers worldwide. Today, we spotlight Fallon Stovall, a dedicated CX professional. Fallon balances the dual roles of Conduent Supervisor and HR Recruiter, shining brightly as a Fusion CX trailblazer known for bringing their […]
It is not a secret that behind every great customer experience is a dedicated professional who truly cares about customers. At Fusion CX, we have an array of such customer experience professionals. In today’s Spotlight, we proudly introduce Devon Baker: Davon, a CX specialist based in Spindale, North Carolina, in the USA. Besides her dedication, […]
No one understands better than Houston-based Mohsin Baig that Human Connection is at the core of every memorable CX. Mohsin is a CX Specialist of Fusion CX, making waves as he relentlessly transforms everyday customer interactions into meaningful connections through emotions, empathy and understanding. He is not just resolving issues; he is building trust, creating […]