Calm, assured, and quietly confident, Wassila Aboumejd embodies an understated elegance. But behind her humble poise lies a formidable professional. As a seasoned project manager on Fusion CX’s transition team in Casablanca, Morocco, she is a powerhouse of precision and insight. With quiet authority, she orchestrates multiple complex projects, always with an eye on what […]
Earlier this year, Ikram joined a summer outfit contest at the office. To her surprise, she won and walked away with a smartwatch—a small celebration of a larger habit: paying attention to detail. The lighthearted victory reflects something deeper, as the same attention to detail, combined with equal parts curiosity and care, shapes her work […]
Your first day is approaching—anxious thoughts mixed with hope and big aspirations. Starting a new job is always a balancing act of anticipation and nerves. It is a moment where excitement and uncertainty collide. Moreover, it is not just an introduction to a new role or a company, but the beginning of a thriving career […]
Success in a call center requires more than just following a script. A thriving career in customer service challenges you to solve problems, build trust, and think on your feet. It is a place where multitasking is second nature, empathy is a priority, and your abilities and knowledge are constantly being tested. Understanding and fulfilling […]
No degree can teach it. No technology can replace it. Still in 2025, an invisible lever in workplaces quietly shapes careers across industries, especially in customer experience and BPO roles. While algorithms optimize tasks and dashboards measure output, emotional intelligence transforms competence into influence, tasks into trust, and jobs into careers. In fact, emotional intelligence […]
Step into a call center in Belize City on a weekday morning, and you will spot busy floors buzzing with the sounds of conversation, quick coffee, and easy jokes traded between colleagues along the way. As call centers in Belize have become an integral part of Belize’s growing economy and daily life, call center roles […]