Every voice matters in Fusion CX; some voices make their presence more pertinent. Meet Albertine “Rosell” Neal, a dedicated CX Specialist based in Belize, whose unwavering empathy and passion for patient well-being have defined her career journey in Fusion CX. Why is her journey different? Because it is a journey that continues to inspire and […]
This week, we are proud to shine the spotlight on an extraordinary CX professional: Tatiana Gonzalez, a Fusion CX Specialist based in Bethlehem, Pennsylvania. When Tatiana clocks in, she does not just show up—she aligns systems, priorities, and intentions to ensure customers experience excellence. Her days are filled with precision, purpose, and a deep-rooted drive […]
A steady resolve, a radiant spirit, and a heart attuned to helping others is our Adriana! One of our rising CX specialists at Fusion CX El Salvador. In her, we and our customers find a voice that comforts people, a mind that solves problems, and a will that stands steady even in the most challenging […]
At Fusion CX, some individuals do not just fill a role. They define it. James Velasquez is one of those rare people, just like Tinto. James brings a deep sense of connection and authenticity to everything he does, just like traditional Colombian coffee, which carries centuries of culture, hospitality, and warmth. His impact? Subtle yet profound. […]
Warm, luminous, and quietly powerful—this is the essence of Sherri Phares, a team leader and an ardent CX specialist from Montreal, Canada. At Fusion CX, she is more than a CX Specialist. She is a calm force, a light in the inbox, a voice that reassures, restores, and resolves. A fusion, an amalgamation of heart, […]
Not every leader needs a spotlight. Some move quietly yet consistently—setting the tone without saying a word. And yet, when someone like Latifa Stiff does what she does, you notice. There are no theatrics to her workday, and there is no need to overexplain! What defines Latifa is her rhythm—an elegant predictability that only comes […]