In the bright hum of Gurugram’s operations floor, where sessions arrive stacked, hurried, and sometimes imperfect, Aman Raghav does something rare: Aman navigates the invisible threads that bind technology to human connection. Unlike speaking or chatting to a customer, his day is shaped by nuance like frames that need interpretation, sessions that arrive already frayed, […]
Meet Harmony Rangel, an exceptional customer support executive in our chat support team in Houston, Texas. Sometimes, customers reach Harmony Rangel after they’ve already been on hold, transferred twice, and are one prompt away from hanging up. By the time her name appears in the chat bubble, the stakes feel personal. But she finally makes […]
Jadumani Dalai refuses to be late! The shift officially starts at 10:00 a.m., yet one station is already occupied long before the floor fills up. By 9:30, Jadumani is at his desk, earphones in place, yesterday’s loose ends tied, today’s priorities mapped. It’s not a gesture; it’s an investment that keeps him calm, prepared, and […]
Meet a quietly brilliant wizard of numbers, analysis, and calculations from the business analytics team who maps customer journeys with intent and precision. His goal is to create a personalized experience for every customer, and as a Team Leader in the Business Analytics team in Kolkata, he turns complexity into clarity with remarkable consistency. Reports, […]
Today, we introduce a leader from the training rooms of Fusion CX Durgapur who transforms fresh recruits into confident CX professionals. She opens doors to new possibilities — where hesitant voices soon grow steady, learning not just skills but self-belief. As a Training Team Lead, Ganga Mukherjee doesn’t prepare people for calls; she prepares them […]
Spreadsheets, checklists, and timelines – transition management sound like a technical function on the surface. But beneath its people who drive change, bear the impact and transform. Transition is about people. People are being onboarded, trained, aligned, and empowered. Every client launch, every new process, every cross-country collaboration passes through a careful rhythm of planning […]