At Fusion CX, excellence is not just about resolving issues or queries, but it is also about how we resolve them. Jelianne Mandas embodies this philosophy with grace, grit, and a growth mindset. Based in Quezon City near Manila, Jelianne brings a rare blend of calm focus and genuine curiosity to every customer interaction, showing […]
Angel Herr does not just show up for work, but she shows up for people. Whether she is talking to a customer on the line or caring for one of her children back home, she brings the same energy, care, and patience to her work. She is completely present and engaged in every interaction with […]
Kimberly arrives early; it is a habit. She starts her day well ahead of schedule. With a morning coffee in hand, she steps onto the floor with purpose, ready to support those who need her. She ensures every tool is set, tabs are open, and her headset is in place. Her day begins with a […]
Every voice matters in Fusion CX; some voices make their presence more pertinent. Meet Albertine “Rosell” Neal, a dedicated CX Specialist based in Belize, whose unwavering empathy and passion for patient well-being have defined her career journey in Fusion CX. Why is her journey different? Because it is a journey that continues to inspire and […]
This week, we are proud to shine the spotlight on an extraordinary CX professional: Tatiana Gonzalez, a Fusion CX Specialist based in Bethlehem, Pennsylvania. When Tatiana clocks in, she does not just show up—she aligns systems, priorities, and intentions to ensure customers experience excellence. Her days are filled with precision, purpose, and a deep-rooted drive […]
A steady resolve, a radiant spirit, and a heart attuned to helping others is our Adriana! One of our rising CX specialists at Fusion CX El Salvador. In her, we and our customers find a voice that comforts people, a mind that solves problems, and a will that stands steady even in the most challenging […]