In sales, success rarely depends on how quickly you deliver a pitch. It is about how well you understand the person on the other end of the conversation. For Anisha, a Sales Executive at Fusion CX in India, every call is an opportunity to understand a retailer’s needs, communicate value, and build the confidence that […]
Fiona Hasani: Who Is It? There is the morning person who exercises before work, the Customer Support Associate who spends her day helping with patient cases where her customers refuse to forget her name, and the woman who heads to the boxing gym after her nine-to-six shift. Then there is the reader who enjoys Dostoyevsky, […]
In customer experience, the right solution begins with understanding the person who needs help. For Chandan Kumar Thakur, Senior Process Associate at Fusion CX in Gurugram, that means listening closely, staying composed when conversations get difficult, and solving problems with care and precision. His approach combines the discipline of getting the details right with a […]
With years of experience in the business process outsourcing (BPO) industry, BACHIRI Nezha knows that quality is about more than identifying gaps. It is about understanding the reasons behind them, helping people improve, and turning those improvements into better customer experiences. This belief is reflected in what she enjoys most about her role: “I genuinely […]
Leadership takes many forms. Sometimes, it means stepping forward with a solution. At other times, it means help someone else to find it. One makes Sujoy Tewari a better professional and another journey makes him a better leader by building a new breed of leaders and In a contact center, where customer concerns need attention […]
“Fusion is not only my workplace; I also consider it my second home.” Those words from Alicia Valdez reflect more than a sense of belonging or workplace culture. They speak to a career journey shaped by the everyday moments that make a difference to her team: guiding a new agent through a challenge, helping […]