At Fusion CX, our people are the heart of our mission. This month, we’re thrilled to spotlight Vivek Prabhashankar Shukla, one of our standout CX specialists based in Mumbai. Vivek’s approach to customer experience embodies what Fusion CX is all about: empathy, professionalism, and delivering solutions that leave a lasting impact. Let’s dive into his […]
Join Raya Dhara, a committed Seller Support Executive at Fusion CX, as she takes us through a day in her life, the challenges she tackles, and the rewarding experience of supporting sellers on a leading eCommerce platform.” My typical workday begins at 10 AM, where I start by reviewing any pending queries from sellers. I […]
Meet Debrupa Chakraborty, a dedicated Customer Experience Specialist at Fusion CX in India, as she takes us through her day, what drives her, and her remarkable journey with us. I start my day at 9:45 AM, arriving at the office ready to tackle whatever comes my way. The first thing I do is settle in […]
Step into the journey of Ronaldo Seferi, who embodies the passion for transforming customer interactions into memorable experiences. Essential Tasks and Responsibilities: As a key part of my role, I am Ronaldo Seferi is responsible for effectively distributing the workload among team members, ensuring that tasks are prioritized based on their urgency and importance. I […]
Fusion CX proudly highlights the inspiring story of Jeanie Vazquez, a remarkable woman whose journey epitomizes resilience, adaptability, and the power of seizing growth opportunities. An Unexpected Beginning Jeanie’s path at Fusion CX began unexpectedly in December 2012 when she took a call center role, pivoting from her background in finance. Little did she know […]
Six months ago, Anjali Marathe embarked on a journey with Fusion CX, uncertain of the future. Stepping into the Mumbai office for the first time, she discovered more than just a workplace: she found a second home. Fusion CX, known for its dynamic culture and supportive environment, became the backdrop for Anjali’s remarkable growth story. […]