Today’s spotlight is on Tisha Das, a CX Specialist from the mist-draped rolling hills of Siliguri, who creates harmony in every customer conversation with passion, determination, and deep commitment to helping others. This true Fusionite embodies the Fusion CX spirit, where customer service is not just a job, but a calling to serve people, orchestrating […]
At Fusion CX, true excellence is not just measured in metrics. It shines through every interaction. It is in how challenges are met or how a voice turns queries, confusion, or frustrations into unwavering trust. Fusion CX is a place where a customer experience specialist is more than just a problem solver. They connect customers […]
At Fusion CX, leadership is more than simply about job titles and ticking the boxes. It is about ambition, what motivates them to learn and grow continuously, and ultimately, the hard work they are willing to put in daily to advance in their career. A true leader in our company does not stop here; they […]
At Fusion CX, excellence is not just about resolving issues or queries, but it is also about how we resolve them. Jelianne Mandas embodies this philosophy with grace, grit, and a growth mindset. Based in Quezon City near Manila, Jelianne brings a rare blend of calm focus and genuine curiosity to every customer interaction, showing […]
Angel Herr does not just show up for work, but she shows up for people. Whether she is talking to a customer on the line or caring for one of her children back home, she brings the same energy, care, and patience to her work. She is completely present and engaged in every interaction with […]
Kimberly arrives early; it is a habit. She starts her day well ahead of schedule. With a morning coffee in hand, she steps onto the floor with purpose, ready to support those who need her. She ensures every tool is set, tabs are open, and her headset is in place. Her day begins with a […]