Meet Aleksa, the Senior Operations Manager for the Balkans at Fusion CX, boasting an impressive 12 years in the industry. Over the last three years at Fusion, she’s transitioned from a Team Lead to a strategic leader, embodying values defining success in fast-paced outsourcing business processes.
Aleksa’s work ethic is exemplary, characterized by her dedication to the extra mile. Her commitment extends beyond long hours; she proactively tackles challenges, epitomizing resilience and a relentless pursuit of improvement.
Central to Aleksa’s success is her belief in the power of teamwork. Recognizing that collaboration is key in the BPO setting, she fosters a culture of mutual support and open communication. It reflects how much she values the collective effort that propels the team towards shared goals.
Integrity, transparency, and a customer-centric approach are not just principles for Aleksa – they are her compass. Her ethical leadership enhances Fusion’s reputation and builds trust and loyalty among her team members.
Aleksa’s adaptability and strategic vision set her apart in an ever-changing industry. Her ability to navigate challenges and seize opportunities positions her as a role model for effective BPO leadership.
As the Senior Operations Manager for the Balkans, Aleksa is not just a leader; she’s a beacon of excellence at Fusion, inspiring professionals with her 12 years of experience, values, hard work, and collaborative spirit.