WFM and RTA
Fusion CX’s Workforce Management (WFM) and Real-Time Analytics (RTA) team is the pulse of operational precision. By aligning people, performance, and processes, they balance demand with resources to deliver seamless service. Their expertise in forecasting, scheduling, and live analytics keeps operations agile and efficient. Through data-backed insight and strategic planning, the team enhances productivity and customer satisfaction. Join our WFM and RTA team at Fusion CX and help design the rhythm of excellence that drives every customer experience.
Meet Our Team
Learn about the analytical minds behind Fusion CX’s efficiency—our Workforce Management (WFM) and Real-Time Analytics (RTA) team. They turn data into direction, translating numbers into smarter decisions that strengthen service quality and customer trust. Skilled in balance and foresight, they ensure every shift, schedule, and forecast aligns with purpose. With precision and collaboration, they keep Fusion CX moving smoothly, adapting in real time. Join the team that transforms insight into impact and keeps excellence in motion.
Explore Open Positions in WFM and RTA
Filter Jobs:
| Role | Team | Location |
|---|---|---|
| Senior Manager – Workforce Management (WFM) – Mandaluyong City, Philippines | WFM and RTA | Philippines, Manila |
| Real-Time Analyst (RTA) – Manila, Philippines | WFM and RTA | Philippines, Manila |