Human at Heart: How Shantel Middleton Brings Empathy to Every Customer Conversation
What does resilience look like when it becomes a working habit? For Shantel Middleton from Belize City, it means breathing, listening, staying positive, learning from experience, improving her communication, supporting people, and continuing to look for a way forward. There is accuracy: understanding information, documenting details, explaining options, and following through. But everything cannot be […]