Employee Spotlight: Sagnick Mondal, Where Technology Meets Empathy to Build Connection
In customer experience, some answer calls, but some build trust. Some resolve issues, but some engineer outcomes. Sagnick Mondal, Customer Support Executive in Operations at Fusion CX Kalyani, belongs to the second group of professionals who actively shape and elevate the customer service experience. Over the past few years, as artificial intelligence has grown faster, […]