The Floor Is Always Live. Meet the Man Behind It: Nandan Sahani, WFM & RTA, Kolkata
● Status: Initializing what real-time management actually means Most people hear ‘workforce management’ and picture spreadsheets. What it actually means is this: at any given moment across multiple campaigns and multiple locations, the right number of people need to be in the right place, handling the right volume, meeting the right service levels. Suppose […]