Upskilling and Reskilling: The New Power Skills Defining BPO Careers in 2025
Numbers don’t lie 39% of today’s job skills will be obsolete by 2030, according to the World Economic Forum. A new chapter has already begun in CX careers as the BPO industry is feeling this shift first-hand. Customers demand digital fluency, and companies want agility. Your learning must outpace change to sustain in the industry. […]