Every interview for a customer service role will circle back to one question: “Why do you want to work in customer service?” But why does this question still matter It sounds simple, almost predictable. Yet, hiring managers can tell within thirty seconds if the answer is genuine or rehearsed. They’ve heard everything from “I like […]
In every busy contact center, numbers tell stories of highs and lows, change and challenges, and how people shape performances with strategies and plans. To become a WFM analyst is to learn that language, translating daily data into balance and foresight. It’s not just a role; it’s the discipline of keeping operations and processes predictable […]
Night is not only a time or a schedule for call center agents or anyone working in a BPO. Marked by bustling floors, fluorescent corridors and silent streets, it is a different life when your workday begins and the rest of the city sleeps. For those in customer experience, this reversal is often routine, but […]
Every interview is more than a conversation—it’s your spotlight moment, where your career story comes alive through challenges, achievements, and growth. While every candidate has potential, not everyone knows how to showcase it effectively when the opportunity arises to shine in a job interview. That’s where the STAR method becomes your edge. It transforms scattered […]
Each day, AI is getting better at filling forms or routing tickets, even resolving them. However, people still recall how a person made them feel on the other side of the call: a calm voice untangling a bill, a patient associate who restored a password at 2 A.M., steady hands and minds during high-stakes calls […]
Are you ready to excel in your next BPO interview? Here is what you need to know! The BPO industry in the Philippines continues to be one of the most dynamic sectors employing young professionals in the country. In addition, its workforce is a key factor in why global outsourcing businesses are choosing and expanding […]