A demanding career spanning two critical processes in a fast-moving business process outsourcing space, alongside a life filled with music, people, and purpose: that is where Samantha stands firmly: as a multifaceted professional, manager, coach, performer, and mother. She is comfortable moving between responsibility and the things that keep her grounded. There is a particular […]
Latoya’s story is not only about training people for a new role; it is about transformation. The moment introductions are almost over, unfamiliar faces are becoming names, questions start to surface, and agents are beginning to settle into her class, Latoya Citizen, Training Manager at Fusion CX in Houston, knows the real work has already […]
At Fusion CX, human connection begins long before a customer conversation takes place. It begins with the people who prepare, encourage, and develop employees to succeed. For Shakeria Denton, a Trainer at Fusion CX in Boca Raton, Florida, that responsibility is both professional and personal. Every new training class gives her an opportunity to help […]
Every workplace has people who shape the culture, and then there are people who help define what that culture feels like. At Fusion CX, Jessica Scarry is one of those people. Ask her what working here means, and her answer isn’t about policies, processes, or programs but people. “Working at Fusion CX means creating a […]
Five years running, she has mastered the art of turning every “no” into a “yes.” Myesha Johnson, an Enrollment Specialist at Fusion CX Houston, has earned five consecutive awards during her seven-year tenure in outbound sales, remarkably, her first-ever role in the field. Outbound sales is one of the most rewarding yet demanding disciplines in […]
“Every little thing she does is magic.” That’s the perfect way to describe Leigh Anne Miller. In the complex world of customer experience, where portals, automation, and self-service tools dominate, Leigh Anne is the human thread that keeps everything connected. Behind every ticket, inbox, or unresolved issue, someone is trying to make sense of the […]