Quality is paramount; if someone embodies that principle to the heart, it is Ashish Tere; he is the guardian of the quality and standards of Fusion CX’s worldwide operations. As Vice President of Global Quality Assurance at Fusion CX, he is the architect behind the robust framework that ensures every interaction reflects exceptional services and sky-high performance metrics. Let’s delve into the journey of this quality maestro who transforms metrics into transcending experiences for our customers.
Always Ahead of the Curve
Ashish crafts customized experiences. He is not simply a follower of rigid processes and rules. He ensures every interaction between customers and our advisors resonates with customers’ needs. Moreover, he understands that quality is not only a prefabricated model. But also about subtle touches, a friendly smile, a thoughtful suggestion, and tailored solutions for customers’ troubles. This genuine empathy translates into trust, exceeding expectations, and customers keep coming back for more.
A Quest for Excellence
The COPC-certified visionary leader knows compliance is just the foundation. He is navigating multiple sites and operations with an unwavering commitment to setting the highest standards. He also inspires his team to join him in a never-ending quest for improvement, innovation, and customer delight. Work pending? Not in his vocabulary. He runs projects with precision, and this inspiring leader also is known for acting swiftly as their workflow.
Smooth Operations to Empowering Training
Ashish’s expertise lies in running every aspect smoothly, keeping all the different parts of the team working together in perfect harmony, resulting in happy customers who have seamless experiences every time they interact with Fusion CX. But Ashish isn’t just about fixing things; he’s also about helping people grow. He designs highly effective training programs that teach teams the skills to go the extra mile when needed and deliver exceptional quality at every touchpoint.
The Man Behind the Metrics
Away from the data and reports, Ashish finds solace in the captivating worlds of movies, the vibrant life he nurtures in his garden, or loves to indulge in the comforts of home. This leisure fueled his passion and dedication for rigorous days of quality management at Fusion CX, inspiring the team and innovating ideas.
Do you share our passion for quality and customer satisfaction? Explore our career page and find your role in shaping the future of Fusion CX. Grow your career alongside quality-driven professionals like Ashish Tere in a mission-focused company.