Are you looking for workforce management or WFM job vacancies in Kolkata? Do you prefer designing forecasts, building dashboards, and turning data into staffing plans? Fusion CX is hiring a Sr. Executives for Workforce Management & Reporting to own forecasting, advanced reporting and schedule optimization for our shared services processes in Kolkata, West Bengal. Job […]
Are you someone who thrives on minute-by-minute problem-solving and fast intraday decisions? Are you seeking a rewarding workforce or a real-time analyst (RTA) job in Kolkata in a global enterprise? Fusion CX is hiring Executives for Real-Time Analyst roles to keep live operations on track, monitor queues, and drive quick corrective action. This role is […]
Are you exploring team leader jobs in Navi Mumbai in a global company or leadership roles in e-commerce seller support operations for a premium client? Fusion CX is hiring a Team Leader for a leading seller support process in Navi Mumbai, Maharashtra, where you will guide a high-performing team, ensure process compliance, and drive consistent […]
Are you searching for trainer jobs in Navi Mumbai or learning & development roles in Mumbai, Maharashtra? Fusion CX is hiring a Trainer for a seller support process in Mumbai. This role is ideal for professionals who excel in designing training programs, developing learning content, and improving workforce capability within a dynamic contact center environment. […]
Are you exploring quality analyst jobs in Navi Mumbai or contact center QA roles in Mumbai, Maharashtra? Fusion CX is hiring a Quality Analyst for an inbound support process in Mumbai. This role is perfect for professionals who excel in call monitoring, performance trend analysis, calibration, and delivering quality insights that enhance customer experience. Job […]
Are you seeking transforming team leader roles in Navi Mumbai or job opportunities to guide a high-performing customer service team in Mumbai, Maharashtra? Fusion CX is hiring a Team Leader for a leading outbound customer support process in Mumbai, Maharashtra. This role is ideal for team leads who can coach associates, uphold service standards, and […]