Leading a large-scale telecalling and chat operation demands more than management experience; it demands ownership, data fluency, and the kind of leadership that builds culture while driving outcomes. Fusion CX is hiring a Senior Manager – Outbound Operations in Mumbai to take complete charge of a large-scale customer success and telecalling function for a fast-growing […]
If you are seeking an assistant manager job vacancy in Kolkata where operational leadership and team performance ownership define your day, this opportunity at Fusion CX is built for you. Fusion CX is hiring an Assistant Manager – Voice Operations to manage frontline teams, drive process adherence, and deliver consistent service quality across a high-volume […]
Are you looking for an assistant manager job vacancy in Siliguri where your leadership directly shapes process performance, operational standards, and team outcomes? Fusion CX is hiring an Assistant Manager to oversee day-to-day chat support operations, drive corrective actions, and build knowledge-sharing frameworks that strengthen service delivery. If you are exploring a people-first assistant manager […]
Learning drives performance, and performance drives operational success. This E-commerce process trainer position in Siliguri is responsible for strengthening frontline readiness across voice and non-voice customer service processes. The call centre training role focuses on structured new-hire training, refresher programs, skill gap identification, and measurable learning impact within customer support operations. If you are looking […]
If you are exploring WFM Team Leader jobs in Kolkata and have experience in forecasting and capacity planning within contact center operations, this opportunity is built for you. Fusion CX is hiring a Workforce Management Planning Team Leader to develop staffing strategies, improve schedule efficiency, and ensure service-level adherence across operations. This role is ideal […]
Step into the foundation of financial governance. This HR apprenticeship job in Kolkata offers direct involvement in audit processes, compliance verification, and oversight of financial documentation within a structured shared services environment. The HR Apprentice position is suitable for graduates seeking HR jobs in Kolkata and seeking practical exposure to audit reviews, internal controls, and […]