XDR Support Analyst – Cybersecurity – Cebu

Are you a cyber security professional seeking IT jobs in Cebu? Join us as a cybersecurity XDR Support Analyst in Fusion CX Cebu to accelerate your career with a global company that transforms customer experiences worldwide.  As the XDR Support Analyst within our Extended Detection and Response (XDR) team at Check Point, you will assume a pivotal role in safeguarding our customers’ digital assets, sensitive data, and critical systems against cyber threats and attacks. Leveraging your expertise in vulnerability identification, robust security implementation, and incident response, you will significantly enhance our customer’s overall security posture.

Collaborating closely with cross-functional teams, you will assess risks, formulate effective security strategies, and ensure adherence to industry standards and regulatory requirements. Your strong technical acumen and analytical mindset will be instrumental in the prompt detection and mitigation of security breaches, as well as the proactive anticipation and mitigation of potential threats in this job vacancy in Cebu. Staying at the forefront of emerging cyber threats and trends as a Fusion CX XDR Support Analyst in Cebu, you will bolster the customers’ defenses and maintain a resilient and secure IT environment.

This role is ideal for a self-driven professional, that is passionate about cloud security, well-versed in major public cloud platforms, and adept at utilizing state-of-the-art tools to monitor security across cutting-edge offerings. By directly supporting top-tier companies across the globe, you will be at the forefront of innovation and excellence in CX space with customer experience transformation company.

Job Description

Key responsibilities of an XDR Support Analyst in Cebu:

• Perform vigilant monitoring across various security dimensions, including intrusion detection, file integrity, endpoint protection, log management, and SIEM solutions.
• Leverage expertise in cutting-edge XDR solutions, such as Microsoft Sentinel, Microsoft Defender for Endpoint, Check Point Harmony Endpoint, and CrowdStrike.
• Navigate cloud environments, particularly Azure, to ensure comprehensive security coverage.
• Skillfully analyze security events using log data and open-source intelligence to distinguish between legitimate and false-positive incidents.
• Maintain meticulous records of security monitoring activities through efficient case management and ticketing technologies.
• Contribute to the development, implementation, and maintenance of environment-specific rules, alerts, and dashboards within SIEM tools using custom queries.
• Collaborate with clients to tailor and configure SIEM tools. Also, they should be aligned with specific security and compliance requirements.
• Effectively communicate security alerts to team members and clients regarding anomalies within the environment.
• Create and uphold a repository of standard operating procedures, technical documents, training materials, and troubleshooting guidelines for various security solutions.
• Participate in on-call rotations to provide support beyond regular business hours, catering to client operational needs.
• Conduct comprehensive data reviews to evaluate the efficacy of existing security and operational measures.
• Assist in the administration and maintenance of SIEM, Log Management, and Data Analytical Platforms.
• Innovate by developing technical solutions that automate repetitive tasks, enhancing operational efficiency.
• Manage ticketing processes, including ticket creation, follow-up, and resolution, ensuring timely customer support.
• Proactively monitor and provide near-real-time updates on cyber security status, facilitating swift responses to emerging threats and incidents.

Job Requirements:

Required qualifications for the XDR Support Analyst role in Fusion CX Cebu

• At least 1 year of cybersecurity analytics experience is required
• Prior SIEM experience in Alert and Incident handling with initial triage
• Fluent in English and Conversational Spanish

Preferred qualifications for the role of XDR Support Analyst in Cebu

• One Cybersecurity certification ( Microsoft SC-200 and/or SC-100 , Security +, CySA+, CEH, etc)
• Prior SIEM experience
• Setup/Configure/Tuning
• Detection Engineering
• Understanding of programming/scripting logic
• PowerShell, Python, KQL, etc

Desired skills and qualities for the XDR Support Analyst in Cebu

• Advanced certifications in the field of cybersecurity, such as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM), will be highly regarded.
• Familiarity with threat-hunting techniques and the ability to proactively seek out security threats and vulnerabilities.
• Experience with threat modeling and risk assessment methodologies to enhance security strategies.
• Proficiency in scripting or programming languages, such as Python or PowerShell, for automation and customization of security solutions.
• Knowledge of container security, Kubernetes, and cloud-native security best practices.
• Familiarity with security orchestration and automation tools.
• Understanding of identity and access management (IAM) principles and technologies.
• Experience with network security monitoring tools and protocols, including Snort, Suricata, and Bro/Zeek.
• Active involvement in cybersecurity community activities, such as presenting at conferences, contributing to open-source projects, or participating in Capture The Flag (CTF) competitions.
• Strong analytical and problem-solving skills, with the ability to analyze complex security issues and propose effective solutions.
• Knowledge of emerging cybersecurity trends, threats, and mitigation strategies to stay ahead of evolving risks.
• Excellent interpersonal and communication skills, including the ability to convey technical information to non-technical stakeholders effectively.

What are we looking for in the XDR Support Analyst role in Cebu:

• An upbeat and positive attitude
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication skills
• A team player
• Prior experience as a SOC analyst
• Working knowledge of SIEM solutions and incident management solutions
• Technical understanding of core cybersecurity technologies as well as emerging capabilities.
• Inquisitive, problem-solving skills.
• 1+ years of relevant experience.

Additional requirements

• Willing to have criminal background check

Schedule

• 100% Remote
• Support of rotating On-Call schedule

Why Join Fusion CX?

At Fusion CX, you’ll be part of a global leader in customer experience transformation, working alongside top cybersecurity experts to secure high-impact clients’ digital environments. As a Cybersecurity XDR Support Analyst, you’ll contribute directly to critical security initiatives while advancing your career in an inclusive, growth-oriented setting.

• Cutting-Edge Role: Work with advanced XDR solutions and contribute to a strong cybersecurity posture.
• Professional Development: Fusion CX supports continuous growth through certifications and skills training.
• Empowering Culture: Join a supportive team with a commitment to innovation and excellence in customer experience.

Ready to make an impact? Join us and be part of transforming cybersecurity with Fusion CX!