Vietnamese Translation Agent – Member Support Services – Manila

Are you seeking Vietnamese language jobs in the Philippines and eager to make a meaningful impact in the world of healthcare or customer experience? Join Fusion CX in Manila as a bilingual Vietnamese translation agent and be part of a global company that transforms customer experiences. In this role, you will bridge communication gaps, helping our client’s Vietnamese-speaking members navigate their healthcare needs with clarity and compassion. Whether you’re looking for Vietnamese language jobs in Manila or seeking to enhance your career with a dynamic, innovative company, this Vietnamese language agent hiring in Manila is the perfect opportunity to grow and make a difference. Multiple positions are available, so apply now and become part of a team that values your expertise!

Job Description – Vietnamese Translation Agent

Role and Responsibilities of the Vietnamese Translation Agent in Manila:

• Provide inbound translation services to assist members with a broad range of healthcare-related inquiries.
• Translate and handle customer service calls, ensuring Vietnamese-speaking members receive clear and accurate information.
• Build rapport with members and deliver compassionate, personalized service.
• Explain, advise, and resolve issues related to:
  • Eligibility, benefits, services, networks, and plan rules.
  • Transportation concerns and delays.
  • Access to care issues.
  • Primary Care Provider (PCP) and plan changes.
  • Member contact and demographic updates.
  • Payment card processing, referrals, and claims.
• Handle inbound calls and provide proactive outreach when necessary to resolve member issues and offer education.
• Collaborate with other teams to ensure timely and effective resolution of member inquiries.
• Perform all tasks with a compassionate, relationship-building approach to customer service
• Must perform and complete all tasks that are directed by the customer and mutually agreed upon by the team.

Job Requirements – Vietnamese Translation Agent

What We’re Looking for in a Vietnamese Translation Agent in Manila:

• Education: High School Graduate or equivalent degree required.
• Experience:
  • 1-2 years of customer service or call center experience required.
  • Prior experience with Medicare benefits, including Medicare Advantage Plans, is preferred.
  • Experience in the healthcare, insurance, or pharmacy industries is highly desirable.
• Skills & Qualities:
  • Fluency in Vietnamese and English (both written and spoken) at a business level.
  • Strong verbal and written communication skills in both languages.
  • Professional telephone manner with the ability to handle a high call volume.
  • Proficiency in data entry and basic computer skills (email, word processing, etc.).
  • Ability to stay calm and composed in high-pressure situations.
  • Strong problem-solving skills for handling complex member inquiries.
  • Experience working in a fast-paced, high-volume environment.

Why Join Fusion CX?

At Fusion CX, we believe that our success comes from the passion, talent, and dedication of our people. As a Vietnamese Translation Agent in Manila, you will be part of a global leader in customer experience, where your contributions directly impact the lives of others. We are committed to providing our employees with continuous growth opportunities, world-class training, and a supportive work environment where you’ll feel valued every step of the way. At Fusion CX, it’s not just about the job—it’s about your career journey. We foster a culture of collaboration, innovation, and respect, and we’re looking for passionate individuals like you to help drive our mission forward. Take the next step in your career with Fusion CX, where your skills, passion, and hard work are recognized and celebrated.