Trilingual Team Leader – French, Spanish, and English – Casablanca, Morocco

Are you fluent in French, Spanish, and English? Are you ready to lead with impact in a vibrant multilingual contact center? Fusion CX is urgently hiring a Trilingual Team Leader fluent in French, Spanish, and English to join our growing team in Casablanca, Morocco. If you have the leadership drive to inspire others, the linguistic skills to manage cross-cultural service delivery, and a track record of success in a call center leadership role, this opportunity is for you. Help us elevate service excellence while building your career with a global brand.

If you are seeking call center jobs in Morocco that reward leadership and multilingual capability, apply today and be part of something extraordinary.

Job Description – Trilingual Team Leader

About the Role

As a Trilingual Team Leader at Fusion CX, you will supervise a team of multilingual customer service advisors and ensure consistent performance, coaching, and service quality across French, Spanish, and English support lines. Your leadership will be critical to creating a high-performing, collaborative, and customer-focused environment in our Casablanca operations.

Key responsibilities of the trilingual team leader:

• Lead, coach, and support your team to develop their skills and improve performance continuously
• Ensure outstanding customer service delivery in French, Spanish, and English
• Monitor team KPIs and provide regular performance updates to management
• Handle customer escalations and resolve issues with professionalism
• Collaborate with internal departments, including Quality, Training, and HR, to drive performance alignment

Job Requirements – Trilingual Team Leader

Profile requirements for the trilingual team leader to thrive in this role:

• Minimum education level: Associate Degree (Bac+2 or equivalent)
• At least 2 years of experience in a Team Leader role in a call center or customer service environment
• Fluency in French, Spanish, and English, both written and spoken
• Proven leadership and team management skills
• Strong interpersonal communication and coaching abilities
• Analytical and solution-oriented mindset
• Highly organized, self-driven, and proactive in handling responsibilities

Why Join Fusion CX?

At Fusion CX, leadership is not just a position but a purpose. As a Trilingual Team Leader in Casablanca, proficient in English, Spanish, and French, you will be part of a global brand that champions growth, diversity, and operational excellence.

• Be part of a multicultural, high-performance, and stimulating environment where your voice matters.
• Work with a company that supports career growth, internal mobility, personalized coaching, and continuous learning opportunities for its employees.
• Receive competitive compensation depending on your skills and experience, get health insurance benefits, and a permanent contract (CDI).
• Thrive in a role where your linguistic skills and leadership impact are truly recognized.
• Lead a team that represents the heart of customer experience in Morocco.

Ready to lead with purpose and multilingual precision? Looking for rewarding call center jobs in Casablanca, Morocco? Apply now and grow your leadership journey with Fusion CX Casablanca.