Trilingual Customer Service Advisor – English, Spanish, French (Technical Support)

Are you fluent in English, Spanish, and French? Are you looking for jobs in Morocco for English speakers or a role that leverages your multilingual skills while offering exciting growth opportunities? Join our dynamic team at Fusion CX in Casablanca, Morocco as a Trilingual Customer Service Advisor, providing top-tier technical support to our global clientele. This role offers the chance to work in a fast-paced, rewarding environment, assisting customers with their technical issues and helping us deliver exceptional service in all three languages.

If you are passionate about customer service, have a flair for problem-solving, and are looking for IT jobs in Morocco, this opportunity is perfect for you! Multiple positions are available; apply now!

Job Description – Customer Service Advisor

We are currently seeking a Trilingual Customer Service Advisor with proficiency in English, Spanish, and French to join our technical support team. In this role, you will provide exceptional technical support, respond to customer queries, and resolve issues in all three languages. Your key responsibilities will include:

• Handling inbound and outbound calls to address customer inquiries and resolve technical issues in English, Spanish, and French.
• Offering personalized solutions tailored to customer needs, ensuring satisfaction and effective resolution of their problems.
• Monitoring customer files and ensuring optimum customer satisfaction.
• Collaborating with internal teams to improve service efficiency and offer seamless customer experience.
• Maintaining high-quality standards in customer interactions and following up to ensure all customer concerns are addressed.

Job Requirement – Customer Service Advisor

To succeed in this role, you should possess the following skills and qualifications:

• A BAC+2 or equivalent qualification with at least one year of experience.
• Previous experience in a call center or customer service role will be an advantage.
• Excellent command of English, French, and Spanish (both written and spoken).
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to thrive in a fast-paced work environment and manage multiple priorities.

Why Join Fusion CX?

At Fusion CX, we offer diverse opportunities in customer service and customer experience space. We seek individuals with multilingual capabilities who are looking for jobs in Morocco for English speakers or roles requiring French and Spanish language skills. If you’re eager to build a career in a global and innovative environment, Fusion CX is the place for you!

As part of our team, you will enjoy:

• Competitive compensation and diverse benefits, including hands-on training and learning opportunities.
• A supportive and collaborative work environment that values continuous professional growth.
• Opportunities to work with international clients and gain exposure to the technical support and customer service sector in Morocco, expanding your career horizons.

If you are looking for customer service or IT jobs in Morocco, this is the perfect opportunity to join a leading company in customer experience transformation. Apply now to take your career to the next level at Fusion CX and be part of a global company transforming customer experience into fifteen countries by seamlessly blending technology with human ingeniousness and empathy.