Travel Support Consultant – German – Kosovo

Are you a fluent German speaker looking for travel advisor or travel support jobs in Kosovo? Ready to combine your travel expertise with world-class support? At Fusion CX, we partner with a disruptor in the travel tech space to deliver outstanding travel assistance, powered by purpose, precision, and people. As a Travel Support Consultant (German), you will help simplify global travel experiences by supporting customers with critical booking and flight changes while working on the client’s cutting-edge platform. If you are experienced in GDS, passionate about service, and fluent in German, this role is your ticket to a meaningful, high-impact career.

Job Description – Travel Support Consultant

About the Role
As a Travel Support Consultant, you will assist travel agents and apps (“merchants”) by managing bookings, resolving issues, and providing expert-level support through phone, email, and live chat. You will play a crucial role in ensuring a seamless travel experience for thousands of customers, from handling voluntary flight changes to resolving policy escalations.

Key Responsibilities

• Handle customer queries via email, phone, and live chat
• Manage voluntary and involuntary flight changes, ticketing issues, and refunds
• Collaborate closely with airlines and ensure compliance with industry policies
• Provide feedback to enhance the products and user experience
• Support internal training, reconciliation, and escalations when needed

Job Requirements – Travel Support Consultant

Qualifications & Skills

• Minimum 3+ years of experience using a GDS (Travelport/Galileo preferred).
• Strong command of air fares, ticketing rules, change handling, and refund policies
• Exposure to NDC platforms like Farelogix SPRK or IAG TAP preferred
• Experience using Zendesk for chat, voice, and email; BSP Link/ARC knowledge is a plus
• Fluent in German (verbal and written)
• Excellent customer service and problem-solving skills
• Creative thinker and team player who goes the extra mile

Shift Details

• Must be available to work during Pacific Time business hours
• Flexibility is required for weekend and rotational shifts

Employment Type: Full-Time, Permanent
Work Mode: Work from Office

Why Join Fusion CX?

At Fusion CX, we believe that meaningful conversations lead to powerful outcomes. When you join us as a Travel Support Consultant in Kosovo, you become part of a global organization that prioritizes people and leverages technology to foster human connection.

• Impact That Matters: Work with an ambitious partner, helping real travelers in real-time
• Career With Altitude: Enjoy learning, growth, and exposure to global travel systems
• Supportive Culture: From onboarding to operations, we’ve built a workplace that listens, empowers, and rewards
• Shared Success: Your contributions are valued, and your performance is celebrated, with real opportunities to grow

If you are ready to take flight in your career with a role that combines purpose, global exposure, and people-first values, apply now and be the difference in someone’s travel journey.