Team Leader – Training

Elevate your career trajectory by becoming a Team Leader – Training in the vibrant city of Kolkata. This pivotal role calls for individuals with a zest for training and a talent for communication and leadership. You will mold recruits into stellar customer service professionals prepared to meet and exceed challenges.

Job Description

• Oversee new hire training programs, ensuring successful onboarding and process comprehension.
• Accomplish training throughput for assigned processes, guaranteeing trainees meet performance benchmarks.
• Design and deliver compelling training sessions that result in measurable learning outcomes.
• Gather and analyze feedback from training sessions to refine and enhance future training effectiveness.
• Conduct regular evaluations of trainers, providing insightful feedback to promote their development.
• Regularly assess training needs and develop schedules for continuous education and skill enhancement.
• Engage with trainers, management, and leadership to align training strategies with organizational goals.
• Maintain and manage training materials, ensuring they are up-to-date and effectively meet learning objectives.
• Utilize Training Needs Identification (TNI) and Business Quality Monitoring (BQM) to tailor refresher training programs.

Job Requirements

• At least one year of documented experience as a Training Team Leader.
• Exceptional communication and presentation skills, with the ability to break down complex concepts.
• Proven experience in managing and leading teams.
• Strong analytical skills and knowledge of Root Cause Analysis (RCA).
• Proficiency in Excel and PowerPoint, leveraging these tools to track, report, and present training data.

Why Build Your Career with Us

As a Training Team Leader in Kolkata, you will join a dynamic team that is passionate about professional growth and excellence in customer service. Your contributions will shape the future of our customer service teams and directly influence the success of our new hires. At Fusion CX, we provide a collaborative environment that values innovation and continuous improvement. If you’re seeking a role where your training expertise and leadership skills will be celebrated and expanded, come and craft your career with us.