Training Team Lead – E-Commerce – Siliguri, India
Are you an experienced training professional looking for team lead roles in Siliguri within a dynamic e-commerce environment? Fusion CX is hiring a Training Team Lead to drive excellence in new hire onboarding and continuous learning initiatives. If you have proven leadership in training delivery, especially in the e-commerce sector, and can join immediately, we would love to hear from you.
Job Description – Training Team Lead
About the Role
As a Training Team Lead in our Siliguri location, you will lead end-to-end training operations for customer support teams handling e-commerce clients. From onboarding new hires to managing skill enhancement sessions, you will be key in ensuring operational readiness and sustained performance improvement. This is an exciting opportunity to join a high-growth environment where your leadership directly influences service quality and employee success.
Key responsibilities of the training team lead for the ecommerce process in Siliguri:
- Manage, deliver, and evaluate training programs for e-commerce campaigns
- Supervise a team of trainers, ensuring high standards in content delivery and engagement
- Oversee onboarding, nesting, and skill upgrade training cycles across customer service functions
- Identify learning needs and tailor training interventions accordingly
- Collaborate with operations, quality, and client teams to ensure training effectiveness aligns with business outcomes
- Monitor and report on key training metrics, trainee performance, and post-training results
- Continuously improve training materials and methods to reflect process updates and best practices
Job Requirements – Training Team Lead
Candidate requirements for the training team lead in Fusion CX Siliguri:
- Minimum graduate degree in any discipline
- Prior experience as a Training Team Lead, specifically within the e-commerce domain, is essential
- Proven ability to design, deliver, and manage high-impact training programs
- Strong leadership, communication, and presentation skills
- Detail-oriented with excellent time and team management abilities
- Must be an immediate joiner
- Must be based in or willing to relocate to Siliguri
Why Join Fusion CX?
At Fusion CX, you are stepping into a company where your voice matters and your skills shape customer experiences across the globe. When you join our Siliguri team as a training team lead for a renowned ecommerce process, you benefit from:
- A people-first culture that values learning, development, and internal growth
- The chance to work with leading e-commerce brands in a fast-paced, innovation-driven setting
- Opportunities to grow your career with leadership development pathways and recognition programs
- A collaborative environment that promotes training excellence and operational success
If you are seeking impactful training team lead jobs in Siliguri with a forward-thinking CX company, this is your opportunity to thrive. Apply today and be a part of something meaningful at Fusion CX.