Trainer – Telecommunication – Durgapur

Are you looking for growth-oriented and rewarding process trainer jobs in Durgapur? At Fusion CX, we empower trainers to inspire, guide, and lead our new hires in mastering the telecommunication process. If you are passionate about learning, development, and making a tangible impact, this is your opportunity to shine. Fusion CX is at the forefront of customer experience transformation, and as a Trainer in Fusion CX Durgapur, you will play a vital role in delivering high-quality training to a telecommunication process team, creating future CX leaders, and shaping the future of CX.

Job Description

As a Trainer in the Durgapur for the telecommunication process, your responsibilities will include:

• Managing and conducting New Hire Training batches to ensure all new recruits are fully equipped with the necessary knowledge and skills.
• Delivering engaging and effective process training that fosters learning outcomes.
• Creating learning experiences that engage learners to achieve and demonstrate learning outcomes
• Collating feedback on completed training to evaluate and measure results and make improvements where required
• Developing and updating training schedules to assess and address training needs.
• Collaborating with other trainers, managers, and leadership to ensure cohesive and aligned training strategies.
• Tracking and compiling collected data, ensuring accuracy and effectiveness.
• Designing and conceptualizing training materials to meet the learning needs of new hires and employees.
• Communicating ongoing training requirements and conducting refresher courses based on TNI/BQM (Training Needs Identification/Business Quality Measures).
• Testing and reviewing materials to maintain relevance and accuracy.
• Keeping a comprehensive database of all training materials for easy access and continuous updates.
• Managing Process Knowledge Tests (PKT) for consistent knowledge assessment.

Job Requirements

Minimum experience and other qualities required for the role of telecommunication trainer in Durgapur:

• The minimum educational qualification required is a graduate in any discipline.
• At least one year of experience as a trainer, preferably in a telecommunication process or related field.
• Excellent communication and presentation skills, capable of simplifying complex topics with ease.
• Strong analytical skills with the ability to conduct Root Cause Analysis (RCA) when necessary.
• Proficiency in Excel and PowerPoint for tracking data, compiling reports, and delivering training content.
• Proven ability to engage learners and facilitate learning outcomes effectively.

Why Join Fusion CX?

At Fusion CX, we are committed to not only transforming customer experiences but also fostering the growth and development of our employees. If you are searching for trainer jobs in Durgapur to enhance your career in the BPO industry, go beyond by joining a global CX company. As a telecommunication process Trainer in Fusion CX Durgapur, you will:

• Work in a collaborative environment that values innovation, continuous learning, and teamwork.
• Gain exposure to the telecommunications industry and contribute to a globally recognized customer experience transformation company.
• Have access to career advancement opportunities through comprehensive training and development programs.
• Being part of a supportive team that encourages new ideas, growth, and excellence in training delivery will help you become an excellent trainer.

If you are ready to make a real difference and take your training career to the next level, this trainer position for a leading telecommunication client in Durgapur offers a great platform to showcase your skills and expertise. Apply today to be a part of Fusion CX’s transformative journey!