Trainer – Orange Walk, Belize

At Fusion CX, we believe that the foundation of excellent service lies in great training. We are seeking a passionate and skilled Trainer to join our Belize team and help shape the next generation of high-performing customer service professionals. If you are an engaging communicator with a drive to teach, coach, and develop talent, this is your opportunity to lead learning with purpose. Apply now!

Job Description – Trainer

About the Role
As a Trainer at Fusion CX Belize, you will facilitate new hire onboarding, deliver process-specific and soft skills training, and support continuous learning initiatives. Your role is critical in ensuring agents are well-prepared to deliver exceptional customer service in a dynamic contact center environment.

Key Roles and Responsibilities

• Deliver engaging and practical training sessions for new hires and tenured employees.
• Evaluate learning progress through assessments, feedback, and post-training performance.
• Support the transition of agents from training to operations.
• Update and refine training materials based on feedback and changes to the client process.
• Coordinate with Quality, Team Leads, and Operations to identify training needs.
• Foster a positive learning environment and encourage agent confidence and growth.

Job Requirements – Trainer

Qualifications & Requirements

• Experience in training facilitation in a BPO environment.
• Strong presentation, communication, and interpersonal skills.
• Knowledge of contact center metrics and customer experience fundamentals.
• Proficient in Microsoft Office and online training tools.
• Bilingual communication is an asset for the role of trainer in Belize.

Work Mode: On-site – Belize

Why Join Fusion CX?

At Fusion CX, learning fuels everything we do. As a Trainer in Belize, you will:

• Empower people through knowledge and confidence-building.
• Collaborate with inspiring peers in a learning-focused culture.
• Contribute to a global brand that values personal growth and service excellence.
• Be recognized for your role in shaping successful customer experiences (CX) journeys.

Apply now and empower your team with knowledge and training, driving lasting impact and success.