Trainer – E-Commerce – Kalyani

Are you a skilled trainer with experience in the BPO industry looking for a dynamic opportunity in Kalyani? Fusion CX is seeking an experienced Trainer in Kalyani for our premier E-Commerce process. If you’re seeking trainer jobs in Kalyani and are passionate about empowering customer service teams with the knowledge and skills they need to excel, this is the role for you! As a Trainer in Fusion CX Kalyani, you will lead training sessions, develop training materials, and support new Customer Service Representatives (CSRs) in delivering top-notch service. Join us to make a tangible impact on team performance and customer satisfaction and build a stellar career with a CX transformation company.

Job Description

Key Responsibilities of the E-Commerce Trainer in Kalyani:

• Responsible for conducting end-to-end training programs
• Deliver classroom and blended programs that add value to the learner and their business area
• Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor
• Preparing and designing Training Materials
• Generates training reports
• Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc  (CORE Training)
• Respond to and resolve issues arising out of interactions with Operations
• Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.
• Floor support as per the process requirements
• Coordination with different LOBs in preparation for TNA
• Feedback and sessions are to be conducted as per the requirement
• BQM Management
• Nesting Compliance.

Job Requirements

Skills and qualifications required to thrive as an E-Commerce process Trainer in Fusion CX Kalyani:

• Graduate in any field
• Min 1-2 years experience in the telecom process/BPO industry (on paper)
• Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts.
• Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.

Why Join Fusion CX?

At Fusion CX, we’re dedicated to fostering growth and creating impactful training programs. As an E-Commerce Trainer in Kalyani, you’ll play a vital role in ensuring our customer service teams are well-prepared to handle customer inquiries efficiently and empathetically.

• Competitive Compensation: Attractive salary and benefits package.
• Growth Opportunities: Professional development and access to leadership training.
• Collaborative Culture: Work with a dedicated team focused on customer experience excellence.

If you’re seeking trainer jobs in Kalyani that offer the chance to make a difference, apply now to be part of Fusion CX’s growth and success and a memorable journey transforming customer experiences.